Benefits and Challenges of Workforce Outsourcing Nearshore

[mrgreenjc]

Hello everyone.

I'm exploring options for expanding my team's capabilities through outsourcing and am particularly interested in the concept of workforce outsourcing nearshore. How does this compare to offshoring in terms of cost, quality, and communication?

I'm specifically looking for experiences with hiring teams in nearby countries that share a similar time zone and culture. Has anyone had success with this model for roles such as customer support, IT, or content creation?

I’d love to hear both the advantages and any challenges you've encountered while transitioning to nearshore outsourcing for business growth.

 

[Mivocloud]

Hi!

In our country (Moldova), there are many call centers (technical support) that work for America and Europe. As a rule, such call centers are very, very useful for business because the company has to pay less than it would in the country where the business itself is located. This does not particularly affect work, because, for example, in our normal center they work in 3 shifts (from morning to evening, from lunch to midnight and from midnight to morning), so technical support is always available and customers are not left alone. There are many advantages to this, but you should not forget that you need to find an adequate company that will meet all the criteria for your needs! And be sure to draw up a contract that will specify exactly what your employees will have to reimburse if work stops because of them.