AvidNewMedia
- Thread starter Jambo
- Start date
I think your accusation of Mark's inaction is unfair. I have been closely monitoring the case since Day 1, and the issue has been explained way too many times both at HostingDiscussion and other forums. Yet weeks and months later people still come back to the same issue.sorathia said:
As many hosting companies are setup this way, ANM admin stopped communicating with Mark and partners. Due to admin's own problems, he showed complete un-professionalism and rudeness toward the company struggling to fix admin's errors, when it was his responsibility to keep the service up for which he got paid for. To answer your question - the issue is out of company's hands - its been repeated numerous times.
Going back to your restaurant example. According to you, if you went to a restaurant and the Chef died, would you still demand food? If your answer is Yes (which it was above), then it shows just how selfish you are.
You and only you are responsible for your web site/business. If after 3 months of downtime you are still staying with a problematic hosting company - I don't feel sorry for you.sorathia said:
Maybe so however ANM was on a slow decline in service and support for a while when i was with them.
This is no way directed at you Mark, you're a good friend and i'm not aiming my opinions to you, it's just ANM in general, although you may be the only one i hear from/see actually doing any work in it i know theres others behind closed doors.
Anyways, support tickets were being answered in 2-3 days unlike they used to be; 2-3 hours. Which was a huge dissapointment. Lack of communication. Nobody used to be on live chat or the forums either which i would have prefered.
The site hardly got updated and became a little old. Needed a refreshing. A new site was in the pipeline for almost a year and still no proof of that. Was there ever going to be a site? I know you had the grey one but you stopped development on that, any news of ANM with a new site? I'd love to be able to see the packages you offer.
Also, you had a internal server issue correct? A problem which you could not fix as i can remember or a problem which couldnt be fixed easily and was going to hold you back for a few weeks while you got a new server or something while you transfered the shared clients over smoothly and one-by-one to stop any errors. What's the story on this? Is this the problem shared customers seem to be having now?
How many shared customers does ANM actually have? A lot of shared customers probably paid upfront for 1 year (annually) but their site is now offline, support desk offline (mysql errors) and no way of communication. Forums dead too (They always seemed to be dead).
I've seen ANM grow from their very first stages if i can remember righly when it was into design. Then launched into hosting and so on.
It was a good service but it kept on getting poorer the last few months.
Now it's the end for the shared customers in their eyes.
I'm not in their situation and havent a clue what is the real issue or whatever but i hope for their sake they get back online and some sort of free month or 2 for this error which was a ANM fault not theirs.
Anyways, as i say Mark, this isn't directed at you so i hope their is no hard feelings between us. Sorry man if i offended you.
Anyways, i'm not good right now as i have a bug and going back to bed to rest.
Regards
This is no way directed at you Mark, you're a good friend and i'm not aiming my opinions to you, it's just ANM in general, although you may be the only one i hear from/see actually doing any work in it i know theres others behind closed doors.
Anyways, support tickets were being answered in 2-3 days unlike they used to be; 2-3 hours. Which was a huge dissapointment. Lack of communication. Nobody used to be on live chat or the forums either which i would have prefered.
The site hardly got updated and became a little old. Needed a refreshing. A new site was in the pipeline for almost a year and still no proof of that. Was there ever going to be a site? I know you had the grey one but you stopped development on that, any news of ANM with a new site? I'd love to be able to see the packages you offer.
Also, you had a internal server issue correct? A problem which you could not fix as i can remember or a problem which couldnt be fixed easily and was going to hold you back for a few weeks while you got a new server or something while you transfered the shared clients over smoothly and one-by-one to stop any errors. What's the story on this? Is this the problem shared customers seem to be having now?
How many shared customers does ANM actually have? A lot of shared customers probably paid upfront for 1 year (annually) but their site is now offline, support desk offline (mysql errors) and no way of communication. Forums dead too (They always seemed to be dead).
I've seen ANM grow from their very first stages if i can remember righly when it was into design. Then launched into hosting and so on.
It was a good service but it kept on getting poorer the last few months.
Now it's the end for the shared customers in their eyes.
I'm not in their situation and havent a clue what is the real issue or whatever but i hope for their sake they get back online and some sort of free month or 2 for this error which was a ANM fault not theirs.
Anyways, as i say Mark, this isn't directed at you so i hope their is no hard feelings between us. Sorry man if i offended you.
Anyways, i'm not good right now as i have a bug and going back to bed to rest.
Regards
Oh, one last word - my thread has been hijacked lol (joke).
Maybe a mod could close this? Or split it, it was only meant to spread good word of ANM not bad.
sorathia,
Find a new host if you're having problems mate. ANM in your eyes is poor so go elsewhere not take more of their bad service, so you call it.
I never had any problems with them. Dedicated or not Mark was at helping hand. He was the only person i found i could talk to or existed at ANM.
I've probably contridicted myself somewhere in this post but never the less find another host sorathia and sort out the problems with money back or whatever when you can get in contact.
Regards
Maybe a mod could close this? Or split it, it was only meant to spread good word of ANM not bad.
sorathia,
Find a new host if you're having problems mate. ANM in your eyes is poor so go elsewhere not take more of their bad service, so you call it.
I never had any problems with them. Dedicated or not Mark was at helping hand. He was the only person i found i could talk to or existed at ANM.
I've probably contridicted myself somewhere in this post but never the less find another host sorathia and sort out the problems with money back or whatever when you can get in contact.
Regards
Jamie, you actually did offend me slightly, but only because you never brought these feelings to my attention in private, ever.
Additionally, you have to understand Mr. Sorathia's position. He did not follow the TOS, failing to provide advanced notification of cancellation of his account. We only received notice from him, AFTER PayPal took his subscription payment (something he was very capable of cancelling himself). Then, requested a refund.
The issues he's referring to, are issues within the past month, AFTER he was not granted a refund.
He's posting nonsense any place he can, only because he didn't get a refund. So far, what I have found out about Mr. Sorathia is that he's selfish, and feels that rules or TOS agreements do not apply to him.
What burns me up is that he sits and claims that I'm in some way being underhanded, when it was him that lied, trying to get around the TOS. When it failed, he became irrate.
Additionally, you have to understand Mr. Sorathia's position. He did not follow the TOS, failing to provide advanced notification of cancellation of his account. We only received notice from him, AFTER PayPal took his subscription payment (something he was very capable of cancelling himself). Then, requested a refund.
The issues he's referring to, are issues within the past month, AFTER he was not granted a refund.
He's posting nonsense any place he can, only because he didn't get a refund. So far, what I have found out about Mr. Sorathia is that he's selfish, and feels that rules or TOS agreements do not apply to him.
What burns me up is that he sits and claims that I'm in some way being underhanded, when it was him that lied, trying to get around the TOS. When it failed, he became irrate.
Sorry i did not know this, i havent been following the thread 100%.
Mark i'm sorry for offending you. I take back everything i said. sorathia is the one at fault totally if he/she broke the TOS.
Again sorry Mark its not my feelings its just what was on my head at the time and infact i've been ill and was getting wound up about things offline and online and i just lashed out and made my own conclusions. Sorry Mark, no hard feelings?
Mark, Jambo,
I tried to follow the TOS and open a support ticket but was unable to becaused the ANM site was down months before my account was renewed.
How can I provide advanced notice if your site is down?
At the time, there was no link on the site to the TOS, policy, or instuctions on opening a ticket since the site was down. You can't expect someone to open a ticket and follow the TOS if your sites down?
I still DO NOT MIND being charged for another year, but I would expect my account to remain active. I got screwed in both ways. I got my account removed and I did not get my money back.
Mark, you still have NOT answered my questions:
1. I heard AvidNewMedia was sold. What's the status? (Let’s not forget the domain name is still under your name, so I’m assuming the transaction hasn’t been completed yet)
2. Whoever runs ANM needs to tell me why my site is down, even though your servers are up. (Since you're not issuing me a refund, I should expect my site to be up by now.)
3. Since mine (and many other) sites been down (for MONTHS), I’m assuming you’re going to extend everyone contract for that period of time?
I tried to follow the TOS and open a support ticket but was unable to becaused the ANM site was down months before my account was renewed.
How can I provide advanced notice if your site is down?
At the time, there was no link on the site to the TOS, policy, or instuctions on opening a ticket since the site was down. You can't expect someone to open a ticket and follow the TOS if your sites down?
I still DO NOT MIND being charged for another year, but I would expect my account to remain active. I got screwed in both ways. I got my account removed and I did not get my money back.
Mark, you still have NOT answered my questions:
1. I heard AvidNewMedia was sold. What's the status? (Let’s not forget the domain name is still under your name, so I’m assuming the transaction hasn’t been completed yet)
2. Whoever runs ANM needs to tell me why my site is down, even though your servers are up. (Since you're not issuing me a refund, I should expect my site to be up by now.)
3. Since mine (and many other) sites been down (for MONTHS), I’m assuming you’re going to extend everyone contract for that period of time?
Jambo said:
Jambo, this is is the reason I was UNABLE to open a support ticket. Mark said he'll issue a refund if I can provide a ticket. How can I open a ticket if AvidNewMedia.com is down, mysql is down, support desk is offline, and forums are dead?
I also tried sending an email to support@avidnewmedia.com & sales@avidnewmedia.com, but the emails bounced back. I tried everything I could think of to open a ticket. Here's a copy of the emails, which bounced back:
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<support@avidnewmedia.com>:
64.38.19.75 does not like recipient.
Remote host said: 550-"The recipient cannot be verified. Please check
all recipients of this
550 message to verify they are valid."
Giving up on 64.38.19.75.
<sales@avidnewmedia.com>:
64.38.19.75 does not like recipient.
Remote host said: 550-"The recipient cannot be verified. Please check
all recipients of this
550 message to verify they are valid."
Giving up on 64.38.19.75.
--- Below this line is a copy of the message.
The truth is I DID try to follow the TOS.
Christ you have more garbage than a landfill.
The fact is, at the time you "claimed" to have contacted us....there was aboslutely no issue going on what-so-ever. You're mixing current issues with past time periods, just to prove your case. The reason I know this....is because the IP address that you're showing in your above "proof" has only just been added a little less than a week ago.
You're also playing stupid in hopes that people will take your side.
Anyone that has contacted our support, sales, or billing, knows that when you send an email to those depts, a ticket is automatically generated for them, and a confirmation with that ticket number is sent to the customer.
Now, keep in mind that back when you opened your complaint with HostingAssured, you didn't claim that they bounced. You claimed that we ignored you. If they bounced as you now claim, then you would know we didn't ignore you, they simply bounced....right?
I think the problem here is you're having trouble keeping your story straight. To the point in fact, where I'm having serious trouble keeping my cool with you.
If you emailed our support or sales dept as you claim, then there is absolutely no reason you wouldn't have a ticket number, unless, as I've said all along....you never sent a thing.
The actual truth is, you did NOT follow the TOS, you know you didn't follow the TOS, and now you're using any straw you can grab on to, to convince others that you tried to. You use the fact that our site was down, so how could you possibly know what our TOS stated....ummm, you signed up a little over a year ago, and had to agree to the TOS in order for payment to be processed. If you simply clicked "agree" without reading it, what can I say.....that's your responsibility.
Furthermore, the PayPal payment that you claimed we took without your permission....there is absolutely no way in hell PayPal allows that, or even has the functionality to do so. You signed up with a PayPal subscription, and you have every bit of control over it to cancel the subscription.
The scenerio as I see it is, you moved to another host, and didn't feel the need to tell us to cancel the account. Then, when you noticed that your subscription was billed again, it jogged your memory. You then turned it around and blamed us (I have the PayPal dispute showing that), that we billed you without permission. In fact, a representative from PayPal denied your claim, and jokingly stated to me on the phone, "Unfortunately you will have people that try stuff like that". Even they knew the game you were trying to play.
You initially suspected that filing a claim with HostingAssured would force us into allowing you to break our TOS. That didn't work either. We stopped putting faith in them a long time ago, when they began to build the reputation of allowing customers to rape companies out of money.
The fact of the matter is, I will never kiss anyone's ass, regardless if it's a customer, or not. I feel that the majority of customers appreciate honesty much more than ass kissing. The only time a customer wants you to kiss their rear, is when they want something that they know they shouldn't have....kind of like you and the refund.
Yeah, so what I suck at customer service. This is why customer service wasn't my job, and why we hired in-house reps to do it. I'm too brutally honest to handle customers the way they want to be handled.
As for your questions....
1. I'm not at liberty to discuss the status of the sale at this time.
2. This is not a question, so there is really no way for me to answer it.
3. I couldn't say. It's not my call.
The fact is, at the time you "claimed" to have contacted us....there was aboslutely no issue going on what-so-ever. You're mixing current issues with past time periods, just to prove your case. The reason I know this....is because the IP address that you're showing in your above "proof" has only just been added a little less than a week ago.
You're also playing stupid in hopes that people will take your side.
Anyone that has contacted our support, sales, or billing, knows that when you send an email to those depts, a ticket is automatically generated for them, and a confirmation with that ticket number is sent to the customer.
Now, keep in mind that back when you opened your complaint with HostingAssured, you didn't claim that they bounced. You claimed that we ignored you. If they bounced as you now claim, then you would know we didn't ignore you, they simply bounced....right?
I think the problem here is you're having trouble keeping your story straight. To the point in fact, where I'm having serious trouble keeping my cool with you.
If you emailed our support or sales dept as you claim, then there is absolutely no reason you wouldn't have a ticket number, unless, as I've said all along....you never sent a thing.
I honestly don't think you would know the truth, if it was wearing a big flashing red lighted sign that read "I'm the truth"
The actual truth is, you did NOT follow the TOS, you know you didn't follow the TOS, and now you're using any straw you can grab on to, to convince others that you tried to. You use the fact that our site was down, so how could you possibly know what our TOS stated....ummm, you signed up a little over a year ago, and had to agree to the TOS in order for payment to be processed. If you simply clicked "agree" without reading it, what can I say.....that's your responsibility.
Furthermore, the PayPal payment that you claimed we took without your permission....there is absolutely no way in hell PayPal allows that, or even has the functionality to do so. You signed up with a PayPal subscription, and you have every bit of control over it to cancel the subscription.
The scenerio as I see it is, you moved to another host, and didn't feel the need to tell us to cancel the account. Then, when you noticed that your subscription was billed again, it jogged your memory. You then turned it around and blamed us (I have the PayPal dispute showing that), that we billed you without permission. In fact, a representative from PayPal denied your claim, and jokingly stated to me on the phone, "Unfortunately you will have people that try stuff like that". Even they knew the game you were trying to play.
You initially suspected that filing a claim with HostingAssured would force us into allowing you to break our TOS. That didn't work either. We stopped putting faith in them a long time ago, when they began to build the reputation of allowing customers to rape companies out of money.
The fact of the matter is, I will never kiss anyone's ass, regardless if it's a customer, or not. I feel that the majority of customers appreciate honesty much more than ass kissing. The only time a customer wants you to kiss their rear, is when they want something that they know they shouldn't have....kind of like you and the refund.
Yeah, so what I suck at customer service. This is why customer service wasn't my job, and why we hired in-house reps to do it. I'm too brutally honest to handle customers the way they want to be handled.
As for your questions....
1. I'm not at liberty to discuss the status of the sale at this time.
2. This is not a question, so there is really no way for me to answer it.
3. I couldn't say. It's not my call.
Last edited:
-
HostingDiscussion
A community for web hosting professionals and enthusiasts, since 2002.
