Another Price Hike by cPanel

zalvis

zalvis

Member
Dear Customer,

Thank you for being a valued cPanel customer.

We want to inform you of an upcoming price adjustment that will take effect for all cPanel accounts and services starting  January 1, 2025. New pricing will also apply to any orders placed after December 16, 2024.

Below is the updated pricing table for 2025:

cPanel Solo Cloud - from $17.49 to 26.99
cPanel Admin Cloud - from $29.99 to 32.99
cPanel Pro Cloud - from $42.99 to 46.99
cPanel Premier Cloud/Metal - from $60.99 to 65.99
cPanel Premier Cloud/Metal Bulk - from $0.40/account to 0.45

Please see our 2025 Store Licensing Guide for detailed information on these changes. This includes updated information on the Extended Lifecycle Support (ELS) Program  pricing for cPanel v110 servers running on CentOS 7 or CloudLinux 7 starting January 1, 2025. The pricing adjustment of cPanel Solo Cloud reflects the close value parity between cPanel Solo and cPanel Admin with the only distinction being the number of accounts.

If you have any questions or need further clarification, feel free to consult our FAQs or email us at cs@cpanel.net.


We appreciate your continued trust in cPanel and look forward to supporting your business in 2025.

Your cPanel Team
 
A increase of over 50% on the Solo Cloud licensing seems extreme, I wonder why there is such a larger increase in terms of percentage on that one.
 
At CloudFest (USA) this year, it was very obvious to the team that customers are extremely frustrated with price hikes. One employee constantly mentioned "If there's anything I can do for you, let me know. Don't mention price hikes!"

There are so many ways to look at pricing. A lot of software is more expensive than the hosting community is use to paying, but this industry has some companies that run tight ships and thin margins! Makes it difficult for those to stay in business for sure.

We are a cPanel NOC Partner and WHMCS Reseller. Pricing was also sent out for WHMCS pricing to go up.

Good luck to all! Quite an annual adventure for sure.
 
SharedGrid said:
Do you have any candidates in mind so far?
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Yes, we switched to DirectAdmin from Cpanel.

To be honest their panel is nearly the same and support and addons for it have grown to meet our business needs. With support for Wordpress/Softaculous and their amazing support we are more than happy.

Now will they also increase price? That is always a risk. As we now have seen WHMCS go up over 30% in Dec 2023, with another 20% hike coming in January 2025. A 58% increase in only 13 months. I believe companies feel they have penetrated as much of the market as they can at this point and are trying to exploit the fact that it is difficult and time consuming to move to another panel or billing system to leverage astronomical price hikes.

I suggest opening a ticket with cPanel and WHMCS customer service to express the displeasure in the price hikes. The only way companies will stop the gouging is if they have enough push back from the community.
 
We use DirectAdmin internally and I can say, it's not quite as turn-key as cPanel. While I know behind the scenes, that doesn't mean that DirectAdmin does things the way I do behind the scenes. Every year I hear the same thing as @Greenhost.cloud said, "It's time to think about alternatives." That being said, there's no real good alternative. I think it really depends on what you're using the panel for.
 
I am actually thoroughly enjoying Enhance provided by SharedGrid.com

It has been great to finally try something other than the usual suspects and it is an awesome change overall. Feels like a piece of tech that's built for the future of this industry.
 
Artashes said:
I am actually thoroughly enjoying Enhance provided by SharedGrid.com

It has been great to finally try something other than the usual suspects and it is an awesome change overall. Feels like a piece of tech that's built for the future of this industry.
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At CloudFest I went to the founder's talk. It would be interesting to try for sure, but we have many resellers and I'm afraid the change might be too much. It's on my bucket list to try out though!
 
We just went through this decision as we have been out of the web hosting scene for a while, and with a fresh start back into it we considered DirectAdmin. It is workable, depending on your situation but in the end we went back with cPanel. But that price hike on Solo Cloud is a bit much!

There are some up and coming panels that do show potential, but are not quite there yet in terms of the full features and experience of cPanel.
Same situation with WHMCS, Blesta and WiseCP have become solid alternatives and getting better by the day.
 
NodePlex said:
We just went through this decision as we have been out of the web hosting scene for a while, and with a fresh start back into it we considered DirectAdmin. It is workable, depending on your situation but in the end we went back with cPanel. But that price hike on Solo Cloud is a bit much!

There are some up and coming panels that do show potential, but are not quite there yet in terms of the full features and experience of cPanel.
Same situation with WHMCS, Blesta and WiseCP have become solid alternatives and getting better by the day.
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I just made a post in another thread that fits this as a response too (Choosing the Best Hosting Provider for E-commerce Websites). Some clients are semi-managed and they only need to manage their email accounts, etc. Others know what they're doing and they need the full panel. If you're migrating from someone with cPanel, will you lose them if you move them away to something else? It just depends. It's tough sometimes to teach an old dog new tricks, especially when they're busy!
 
OnTheCloud.co said:
If you're migrating from someone with cPanel, will you lose them if you move them away to something else? It just depends. It's tough sometimes to teach an old dog new tricks, especially when they're busy!
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This is an excellent point. As a provider who's main focus is not cPanel, we often get potential customers asking what is Enhance, what are the advantages/disadvantages, how is it different, etc - The biggest amount of pre-sales questions we receive is about Enhance. If the potential customer seems to be genuinely interested in the service then we'll give them the first month at no cost, so they can test out the panel and the features themselves rather than trying to base their decision on what we tell them. The last time I worked it out, 90% of them continued the service.

We have genuinely had customers join us then after a month, return to a provider that provides cPanel but another month later come back to us again because they rather Enhance. The main feedback points from those customers were that they liked how each website is containerised rather than the account, backups are taken and can be restored per website rather than account, and the loading speed of the Enhance control panel compared to cPanel.

The biggest time consumers are the less tech-savvy customers who have only ever used cPanel or as @OnTheCloud.co mentioned, those who are too busy. However, this is always going to be a problem for as long as cPanel is the dominant control panel in the market, it's just what people are used to and what they have seen the most. I, personally, don't see this as a problem though as generally a customer would come to us and ask 'How to do X', which enables engagement with this customer; we assist them in any way we can, write a KB article specifically for their request which helps build our KB further, or even setup a video/screen share with the customer on how to better their workflow throughout the panel which allows you to find out more about them, problems they have faced at previous providers, and how you can assist them... At this point, you have already given them more than any provider has given to them previously, and you have a customer for life.

We are very lucky that only a small subset of our customers are cPanel web hosting customers, I am quite happy leaving those customers where they are and keep the service running/up to date for those as it's what they signed up for and wouldn't like to force them to use something they didn't originally sign up for.
 
We use Cpanel mostly I cannot deny that it is one of the best along with WHCMS.

In my 8 years of doing this people have always complained about their pricing, im not saying its justified and im not saying it fair. I don't know all the ins and outs of cPanels company.

What I do see is more and more people that come to us aren't using Cpanel. More hosting providers are moving away from it and the one I've seen the more and more frequently direct admin.

What we do is charge a little extra and provide managed hosting, meaning we handle all that backend stuff. So for us its not really train smash and about 20% of our Clients are on direct admin, this will increase in the future. Most business owners don't care about a backend as long as their stuff works. They don't have time.

I understand Cpanel is the bar, but for us personally we don't need to pay extra for the bells and whistles meant for the end user. It might be that they are shifting their target market more to the end user then resellers.

What I've seen happening over the years though is those up and coming web hosting panels are getting better and better I remember when plesk was the main competitor and it was dominance by cPanel all over the show.

My guess is that this will come to a end at some point.
 
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