Account Suspension

webling said:
As I mentioned, I'm still working out details. Since yearly accounts already receive a significant cost reduction, the points that apply to monthly accounts would not apply to yearly.

On yearly accounts, one idea is that after two years in good standing, which includes on time payments they would receive a free calculator. It would have my company name on it of course which is another way to advertise in their office. The reward could be a calendar or anything of your choice. You should have your company name printed on whatever you give out.
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I see their is already a WHMCS module for this http://forum.whmcs.com/showthread.php?39805-Reward-points
 
webling said:
It's not exactly available yet but will be soon. At least as far as the improved version. I don't usually download the first release on anything. This will solve my problem on figuring things out manually since you can make it do what you want and is fully automated.

(Scheduled For Release 2014-12-31)
http://software.studio4web.com/roadmap_page.php
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it is released and has been since 2011, the roadmap you see is for the latest upgrade. at least its still been upgraded i have seem modules not upgraded after 12 months.
 
Hi,

What billing panel you are using. WHMCS does this automatically after third invoice reminder or gives a notification in the cron about the manual suspension of the account.

After the nonpayment, you can check the cron or have the account suspended. You can then send out notification telling, the account backup removal status when it will be set from the day of account suspension.
 
We allow for 10 days until suspension and 21 days till termination (all files removed). 3 weeks is a reasonable amount of time as people may forget during vacation etc.
 
EnveraHost said:
We allow for 10 days until suspension and 21 days till termination (all files removed). 3 weeks is a reasonable amount of time as people may forget during vacation etc.
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10 days before suspension is a bit long as that's 10 days free hosting they are getting.

thats why think 14 days before due date then various reminders and then 2 days after due date they get suspended..

Vacations don't wash with us as they know they have hosting, sop should either contact their host to give a few days extra or place a credit on their account to cover the invoice if it is due while they are away on vacation
 
Our experience has been there is no black and white in regards to suspensions, but we generally will suspend shared hosting much faster than our Enterprise clients. (10 days vs. 60 days).

The reason is simple, with Enterprise clients you sometimes get hung up in the company's Accounts Payable department for whatever reason, and this can take some time to sort out (i.e. the person handling payments for your account got transferred or fired).

Enterprise clients generally have very specific SLA and MSA's in place so you cannot just pull the plug when you feel like it. You have to give notice a certain number of days before, then reminders at certain points by registered mail, etc. etc. Pulling the plug early can not only cause you to lose the client early, it can cause you to get sued for breach of contract.
 
Invoices are generated 25 days before the due date and due date reminders are sent respectively each day after the payment date for 3 days. From our experience, this timeframe works.
 
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