Account Suspension and Termination

[kunnusingh]

We terminate product after 3 days but take a backup of account for 1 month.

 

[kunnusingh]

This is how we have our structure set out

For New Clients
If order left unpaid then
After 1 day a First Overdue reminder is sent.
After 2 days a Second Overdue reminder is sent.
After 3 days the order will be cancelled and their IP blocked and reported.

Why need to block IP?

 

[easyhostmedia]

Why need to block IP?

they placed an order and have not paid or contacted us within 3 days then we cancel the order and block their IP so they cannot try and order from us again. The IP is at this point only blocked in WHMCS, so if they needed then they can use the livechat on our site to contact us and if so we can easily unblock their IP. But if we do this and they still delay payment then their IP will get blocked from all our servers. and they will be added to fraudwatch as timewasters

 

[webmarshals]

14 days after non payment.