I've had people submit tickets asking for things like that. I have responded and told them:
While we don't support third party applications, as is stated in our terms of service (link to the document), you do have a few options:
* you can ask in the support forums. Perhaps other clients also use this application, and may be able to tell you how to do this.
* you can ask in the community forums for this application (and supply them with the link)
* you can read the support documentation for this application (and supply them with the link)
* I will be happy to take a look at this issue/fix this . The cost for development is ${howevermuch} an hour, with a 30-minute minimum.
Their next ticket response usually says, "Okay. I'll do this myself" with the occasional "Thanks for providing those links" and the even more rare, "Yes, please go ahead and do this and bill me." The few times a client has challenged and asked, "Don't you support all these applications? Why not??" I've used a routine borrowed from another support tech: when you install software on your PC at home, who fixes it if you have a problem or configures it for you? The computer manufacturer? Alternately, when you go to install a new car stereo that you got at another store, who installs it? The automotive manufacturer?" One person got irate with me and yes, the dealer will install my car stereo if I ask them to. I responded, "Will they do it for free? Because if they do, I think I know where I'm buying my next car..."
The client's response? "Touche!" ...and after trying to tweak the template a few times themselves, they finally did hire me to install it and customize it a bit, at my published development rate. They understood my point, they did try to solve their problem themselves, and when they hit a wall, they didn't expect me or my staff to take care of the problem for free. The situation could have backfired, but if the client had gotten upset and demanded free development and support beyond what we state we offer...I've had one experience radically changing my business plan for a client. The client proceeded to bully myself and my staff for the next several years. I'm not willing to put myself or my staff through that particular nightmare again.