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Justine Juyad
  • 1 month ago
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SAP reshapes cloud support with AI-driven success tiers

SAP has introduced a three-tier cloud support model—Foundational, Advanced, and Max—designed to align services with AI adoption and subscription-based delivery. While on-premises contracts remain unchanged, the new structure embeds AI tools, proactive guidance, and tier-based pricing into cloud agreements. Analysts note clearer packaging but caution enterprises to review flexibility, costs, and renewal terms as SAP tightens its cloud-focused customer success framework.

  • 1 month ago
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