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Justine Juyad
  • 4 months ago
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IDC MarketScape flags Tencent Cloud’s expanding influence in Asia-Pacific conversational AI

IDC’s 2025 MarketScape report identifies Tencent Cloud as a Leader in AI-enabled front office conversational software, pointing to strong uptake across Asia-Pacific enterprises. The analysis highlights how organizations in hospitality, finance, and logistics now use conversational AI to handle complex, real-time tasks. According to IDC, this shift marks conversational AI’s transition from basic chat support to a core layer in customer service and operational workflows.

  • 4 months ago
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