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I think in the beginning of the business in house support has a better service and when you're able to outsource your the support it will help your business for all the clients.
web hosting is fairly cheap nowadays. i would look for these components. Reliability, Customer Service and Features. depending on what services you may or may not use.
You can spend 1k on SEO, but have you also thought about other free ways to advertise your business like using bloggers, word to mouth, other forums to post ads.
I think it comes with the budget you want to go with. AMD is making fast computer affordable but intel is for people with more money and want a better computer
I personally still act nice towards them even though they are acting rude hopefully they will calm down and have some more sense into what they are saying when they are talking.