What is your average ticket response time. Not always a solution, but just to let you know customer know, that someone has read their problem.
Im just wondering if I am being too hard on my guys by enforcing a very short time limit on the first response. :-)
I am in the process of starting a Web Hosting Association. I already have the support of several vendors and manufactures. Below I have listed some of the benefits the assoiciation hopes to brings to its members:
# Competition - We all are competing, and while we all want to be number 1, there...