First impressions
My thoughts - There’s a perceived value to every contact you have with a prospect or client, online or face-to-face. To prospects, very often that perception happens within seconds. To clients, this may improve or worsen over time depending on your support. Both are important, but your primary focus should be to retain your clients, minimizing churn. It’s so much harder to acquire new clients than it is to upsell existing clients.
Your thoughts?
My thoughts - There’s a perceived value to every contact you have with a prospect or client, online or face-to-face. To prospects, very often that perception happens within seconds. To clients, this may improve or worsen over time depending on your support. Both are important, but your primary focus should be to retain your clients, minimizing churn. It’s so much harder to acquire new clients than it is to upsell existing clients.
Your thoughts?