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As a webhost, how would you deal with clients who complain about what are basically support issues in forums and thereby potentially damaging your reputation?
Respond calmly and private message them with a resolution and/or recompense of some sort.As a webhost, how would you deal with clients who complain about what are basically support issues in forums and thereby potentially damaging your reputation?
Well if it happens, i think the best way is to deal with the customer in private, email or ticket. And reply to thread with something like: "We will make sure your issue gets resolved quickly, please contact us directly"
I do believe however that most of those users are "trashing" a company in the forums because they are fed up with the service, not because of an issue risen. They are not seeking for assistance anymore, they do not want to go through the same processes they have probably already tried. And the fact of the matter is that they have the full right to do so.
Hi there,As a webhost, how would you deal with clients who complain about what are basically support issues in forums and thereby potentially damaging your reputation?
Turn the situation around and show the public how your support issues are handled. In fact if you show that you are willing to work with the client personally, I feel this gives any prospective clients even more confidence in your hosting company. Proper english and a reasonable attitude will always work in your favour.