OMG that sounds so familiar. Happened to me a couple of times. Super frustrating.3 hours in live chat (2 disconnections) with COX trying to resolve an upload speed issue. Not resolved.
Tech needs to visit, so that's a 3 day wait time.
Tech shows - "I don't see any problems, speeds show 11Mbps upload"
I show screenshots for 0.3 and 0.1 and 3Mbps at various times throughout the past 5 days.
"don't know what to tell you - here's an invoice for $75'
Tech leaves, 2 hours later, speed at 1Mbps again
Back on phone and live chat with Tech Support
Bureaucracy at its finest.Here too I can relate. I have underground cable to my home, but that's fed overhead from across the street. Charter accidentally cut that coax and I caught that while their truck was still a few houses up. Instead of immediately returning to fix their error, they had to enter a separate support ticket and that caused a loss of Internet here for over a week.
Yeah, but when you need an answer, you need an answer4.5 / 3.5 / 1+ hours. Wow, folks, you have fantastic patience. For me - waiting more than half an hour, it's like torture and I cut off my call in any way![]()