What ultimately prevents you from switching to a new hosting provider?

Hivelocity1

Hivelocity1

New member
Just curious and looking forward to the discussion.
If you're feeling frustrated with your current hosting situation, what is your main concern and stopping you from making the switch to a new hosting provider? Are there specific obstacles or challenges that have been holding you back? feel free to share your experience below!
 
I've been frustrated many times previously, mostly due to customer support issues. GoDaddy was one of the worst. I firmly believe that's the top reason for customer churn. What's stopping me from making the switch to a new hosting provider? I've found what I consider to be the perfect provider for my specific hosting and budget requirements, so I've stopped shopping around.
 
Usually customers stick to their hosting company if they are not having any issues. Most of the times, reason of the hosting change is cost or customer support.
 
I think most are reluctant to move to a new provider because of the hassle of moving their accounts/data from the old provider to the new and not wanting any downtime during the migration process.
 
Absolutely nothing will stand in my way of moving to a new provider if my website was to go down frequently or if I felt that service was non-existent. I've been disappointed before when I made mistakes early in my hosting "career" falling for deals too good to be true. I've picked up my things, asked for refunds and moved on.

I actually find it difficult to find reasons to stay with a host you aren't happy with. Doing so will not only drag down your mood, but will drive off your customers and website's standing on the web, as it may very well damage its search engine rankings, for one.

If you are nervous about making your own backup and setting up elsewhere, I found that in most cases a new provider will happily do it for you free of charge.
 
Artashes said:
If you are nervous about making your own backup and setting up elsewhere, I found that in most cases a new provider will happily do it for you free of charge.
Click to expand...
Yes! Most reputable providers will move your accounts for you for free, so moving is really not as scary or difficult as most think it is.

Additionally, when migrated properly, downtime is non-existent.
 
What prevents me? Not a single thing, and nothing should.

What will CAUSE me to do so? Downtime, poor performance, shoddy networks, quite a few things, really.

I don't expect perfection , I expect reliability. I expect reliable service, and decent support, when I ask for it (rarely)...

Too often, I get the outsourced hack that can't be bothered to read the ticket and just inserts a pre-formatted reply. That is one of the fastest ways to lose me as a customer. Right off the bat!
 
Hivelocity1 said:
what is your main concern and stopping you from making the switch to a new hosting provider? Are there specific obstacles or challenges that have been holding you back?
Click to expand...
1. Company name
2. HQ location
3. Company size
4/5. Reputation/current owners

And check of all technical requirements after that.
 
If the service is not up to my standards as well as industry standards, I will move without hesitation. However, I would do a better job vetting the new host so I could avoid any issues I had at the present. I've been burned before so I have no issue leaving if I am not happy.

Also, its easier than you think to backup your files and transfer them. If this scares you however, you can ask your new host to do it and 99% of the time they will do it without hesitation and for free. Some might charge a transfer fee but those hosts a rare thing. If a host is getting you as a customer, they will generally move you for free and make sure everything is good to go. This is one of the things I would look for in a new host and see how they handle this request.
 
As a customer, transitioning my website to a new provider is straightforward. I can purchase a new hosting plan, test it for a month, and if all is well, make the move. This process is particularly effortless for non-profitable websites or blogs.

However, for hosting providers, the transition becomes more complex. Tasks like altering nameserver IPs become complicated when you lack direct access and must wait for your customers to update their nameserver IPs.
 
these reasons
  1. Real customer support
  2. Data Migration & Domain propagation hassle
  3. IP Blacklisting & Email Delivery Issues
 
Changing hosting providers is always a cumbersome task. In my opinion, you should only undertake it when necessary, usually, it happens due to significant price changes, frequent periods of downtime, inadequate support, and ultimately, the lack of compatibility between the provided service and your needs.
 
At times, the decision to change hosting providers can even be influenced by emotional factors.
We have experienced situations where clients left our platform due to unsatisfactory support, as perceived by the client at the time. However, they later returned and we resumed our collaboration.
 
You must log in or register to reply here.

Supporters

Back
Top