What do you include in your welcome email?

BlackStorm

New member
What do you include in the welcome email for your new customers?
Im changing mine at the minute.
Im including the main accounts details, eg. owner name, space, bandwidth, databases, ftp/email accounts etc as well as main details for logging into cPanel, uploading files etc.

Just wanted to know what other people included in their welcome emails
 
Here is a copy of mine.

-----------------------------------------------------------------------------------------
ACCOUNT : <LastNameFirstInitial>
DATE : <Date>

*** Please print this e-mail for your records ***


Dear Mr/Mrs <Last Name>,

Thank you for chosing Vovex Technology as your hosting provider. Below is a copy of important account information and your billing information.

Account Information :
<First, Last Name>
<Address>
<City>
<Postal Code><Country>

<Package Name>
<Package Info>
<Login>
<Password>
<domain>

You may log into your account by going to the following...
cPanel : http://www.yourdomain.com/cpanel
FTP : ftp.yourdomain.com port : 21
SSH : yourdomain.com port: 22
Webmail : http://www.yourdomain.com/webmail

-----------------------------------------------------------------------------------------

Billing Information :
<Account Created> to <Account Expire>
$<Cost> per month
Payment due by <AccountExpire>

If you have already made a payment or have any questions about your bill, please contact billing@vovex.com or visit http://www.vovex.com/contact/

-----------------------------------------------------------------------------------------
Additional Information :

JOIN our free web hosting forum community!! Ask questions you may have, or read about important updates. Access the community at:
http://www.vovex.com/forum/

Get involved with our referral program and receive huge benifits. Find out how you can start today! Contact sales@vovex.com.

Have a question that you think others may have already asked? Check out the Frequently Ask Questions (FAQ) section of our site at:
http://www.vovex.com/faq/

Your opinions are important to us. If you have any suggestions or concerns that you would like Vovex Technology to look into. Please contact feedback@vovex.com

Before continuing to access your account please take the time to read over and print our TOS/Privacy statements. You can find these statments at:
http://www.vovex.com/legal/

-----------------------------------------------------------------------------------------
http://www.vovex.com - sales@vovex.com - 1(517)***-****
 
Here's the info ...defualt from clientexec


Here is the information for your web hosting account.

Domain Name:
IP Address:
Username:
Password:

FTP Username and password
FTP Username:
FTP Password:

You can log in by FTP using either the domain name or the IP address.

If you recently changed your domain registration record or your domain was only recently registered, you may have to use the IP address for 2 or 3 days until the change is reflected across all the DNS servers around the Internet.

If your domain name was previously hosted somewhere else, you will need to update your DNS information to the following:

n1.xsecure.org
ns2.xsecure.org


For those who wish to use CGI scripts, the Perl path is:
/usr/bin/perl
If you need to use sendmail, it can be found in:
/usr/sbin/sendmail
You absolute server path for cgi-bin directory is:
/home/virtual/yoursite/var/www/cgi-bin
and for the browsable html dir:
/home/virtual/yoursite/var/www/html

Be sure to secure your scripts, as any spam sent out using sendmail will result in account deactivation.

To add, delete, or modify email accounts and customize some settings for your hosting account please visit the URL

http://ip address/admin

Once your domain name resolves to the new server, you can use the URL

http://your site/admin

Upload your web files into the " mainwebsite_html " directory. CGI files have to be placed in the cgi-bin
directory located one level up the browsable html dir.
NOTE: when you log in via FTP, you will initially see the directory called mainwebsite_html if you enter that directory you will see the files that are accessable via browser.

You must back up one directory to see the /cgi-bin and the /html directory.

/mainwebsite_html dir and /html dir

To access your MYSQL database you need the following information:
mysql host: localhost
mysql username:
mysql password: must be set in your control panel
mysql database name: domainname_ext
(example: yahoo.com -> yahoo_com for db name)

You can manage your database via command line or use PhpMyAdmin located at this URL:
http://ip address/MyAdmin/index.php
Login with your mysql username and password.

If you have any questions about your account, please direct them to xsecurehosting@charter.net for fastest response.

Thanks for choosing our company.
 
What I do usually is write up a paragraph explaining what we expect of them, when things shoulf be paid for and such.

The I will usually include the cPanel/WHM account creation thing, as well as include what they filled out to order the package (our order form).
 
<!--QuoteBegin-Vovex Technology+Oct 14 2003, 09:04 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Vovex Technology @ Oct 14 2003, 09:04 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> Here is a copy of mine.

-----------------------------------------------------------------------------------------
ACCOUNT : <LastNameFirstInitial>
DATE : <Date>

*** Please print this e-mail for your records ***


Dear Mr/Mrs <Last Name>,

Thank you for chosing Vovex Technology as your hosting provider. Below is a copy of important account information and your billing information.

Account Information :
<First, Last Name>
<Address>
<City>
<Postal Code><Country>

<Package Name>
<Package Info>
<Login>
<Password>
<domain>

You may log into your account by going to the following...
cPanel : http://www.yourdomain.com/cpanel
FTP : ftp.yourdomain.com port : 21
SSH : yourdomain.com port: 22
Webmail : http://www.yourdomain.com/webmail

-----------------------------------------------------------------------------------------

Billing Information :
<Account Created> to <Account Expire>
$<Cost> per month
Payment due by <AccountExpire>

If you have already made a payment or have any questions about your bill, please contact billing@vovex.com or visit http://www.vovex.com/contact/

-----------------------------------------------------------------------------------------
Additional Information :

JOIN our free web hosting forum community!! Ask questions you may have, or read about important updates. Access the community at:
http://www.vovex.com/forum/

Get involved with our referral program and receive huge benifits. Find out how you can start today! Contact sales@vovex.com.

Have a question that you think others may have already asked? Check out the Frequently Ask Questions (FAQ) section of our site at:
http://www.vovex.com/faq/

Your opinions are important to us. If you have any suggestions or concerns that you would like Vovex Technology to look into. Please contact feedback@vovex.com

Before continuing to access your account please take the time to read over and print our TOS/Privacy statements. You can find these statments at:
http://www.vovex.com/legal/

-----------------------------------------------------------------------------------------
http://www.vovex.com - sales@vovex.com - 1(517)***-**** [/b][/quote]
something like is my but little more info.
 
Adding a link to a Quick Start Guide, Tutorials, or your KnowledgeBase can save you some time on the support side.
 
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