Brett Flinchum, Senior Vice President of Customer Operations, will present with a focus on Covad's strategic relationships with vendors, such as Source 1 HTMT, that enable the company to help its customers manage their businesses better and improve their internal processes. Source 1 HTMT and Covad have partnered together for four years to create an enhanced service experience for valued customers using highly-skilled technical resources and customer service experts.Mr. Flinchum explained, "Partnerships with vendors such as Source 1 HTMT have allowed Covad to expand its services while maintaining strict financial discipline and continuing to focus on its most valuable asset - the customer. Covad was one of the first telecom providers to augment its customer operations through outsourcing and has built industry-leading relationships with outsourcing vendors that enable it to efficiently scale its business while enhancing the customer experience."Covad selectively outsources operations, such as order processing, network diagnostics and problem resolution, in order to provide customers with best-in-class customer service, while continuing to control costs and allowing for smart growth. As a result of outsourcing, the company has achieved a 30% increase in productivity and efficiency in its operations and a 40% decrease in costs.V. Prasanna Kumar, Senior Vice President and COO of Source 1 HTMT added, "At Source 1 HTMT, we constantly strive to add value to our clients' businesses and make them more competitive. By decreasing the average handling time of calls, increasing the call resolution rate and improving the overall quality of processes, HTMT has worked diligently with Covad to meet the needs and demands of its customer base.Source 1 HTMT, part of the multi billion dollar conglomerate, Hinduja Group, excels in providing outsourcing solutions that includes back office processing, contact center and customized IT services to its global clientele, comprised of several Fortune 500 companies. Source 1 HTMT is a publicly listed company on both the National Stock Exchange and Bombay Stock Exchange. HTMT provides comprehensive and high-quality solutions with tangible, measurable and sustainable benefits.Covad endeavors to employ unique applications such as innovative chat solutions and knowledge management solutions with key vendors to enhance its own capabilities and expertise in customer experience management. Covad partners with Source 1 HTMT on a six sigma process to continuously improve customer interactions. This is supplemented by other key vendor relationships, including third party quality monitoring and consulting. Continuous auditing, clarification and refinement of existing processes are also provided, for quality assurance and specialized, targeted customer solutions. A nationwide provider of integrated voice and data communications, Covad offers DSL, Voice Over IP, T1, web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad's network and through Internet Service Providers, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. According to the company, as the first company to commercially deploy DSL in the United States, Covad has spent hundreds of millions of dollars building a network that passes more than 57 million homes and businesses in 44 states - the largest nationwide footprint of any DSL company. Covad broadband services are currently available across the nation in 235 Metropolitan Statistical Areas (MSAs) which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles, San Jose, California 95134. Telephone: 1-888-GO-COVAD. To learn more about Source 1 HTMT, please visit: www.source1htmt.com. For more information about Covad, please visit: www.covad.com.
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