Know, like and trust are terms relative to - sales, not just face-to-face with a sales representative, but also the Internet. Billions of dollars are spent online every year, much of that with businesses we’ve never heard of – so if you’re missing the know, the like and trust need to be that much more compelling.
Social media sites – most noticeably Facebook, use the “like” button to convey trust, but most business websites rely on professional design, solutions content and competitive pricing to carry the day. And this is where online buyers can sometimes get into trouble.
The ‘lock’ icon and https: lend credibility - to the security of financial transactions, but even fraudulent (or less than honest) businesses can obtain SSL certificates. There are things to look for on sites that imply trust, like a brick and mortar address and phone number. It’s amazing how many ecommerce sites have NO contact information other than a general email address, or contact form. Plus, some use Domain Privacy to hide ownership information about the site itself.
Testimonials convey trust – but not so much if only first names are used, or if the hyperlink points to the site you’re presently visiting.
I once visited a site where the owner was inquiring - how to improve his ranking on Google. One of the first things I noticed on his site was that it had two testimonials from different individuals, but listing the same URL for each.
The first testimonial raved about a service they didn’t even offer on their site, which immediately seemed strange.
The second raved about their customer support. I was curious, so I did a WHOIS on the URL that was listed on the testimonials, and it turns out that domain has never been registered, and the site I was on has only been online for four months.
Would I trust my credit card with that business – not in a million years, and not because the site itself wasn’t professionally designed, or offered solutions that matched my specific requirements, or were even attractively priced. Their trust factor had been compromised.
Beware of red flags when – pondering whether to share your credit card info with businesses online. The Internet is littered with scammers like a minefield .. be careful where you step.
Social media sites – most noticeably Facebook, use the “like” button to convey trust, but most business websites rely on professional design, solutions content and competitive pricing to carry the day. And this is where online buyers can sometimes get into trouble.
The ‘lock’ icon and https: lend credibility - to the security of financial transactions, but even fraudulent (or less than honest) businesses can obtain SSL certificates. There are things to look for on sites that imply trust, like a brick and mortar address and phone number. It’s amazing how many ecommerce sites have NO contact information other than a general email address, or contact form. Plus, some use Domain Privacy to hide ownership information about the site itself.
Testimonials convey trust – but not so much if only first names are used, or if the hyperlink points to the site you’re presently visiting.
I once visited a site where the owner was inquiring - how to improve his ranking on Google. One of the first things I noticed on his site was that it had two testimonials from different individuals, but listing the same URL for each.
The first testimonial raved about a service they didn’t even offer on their site, which immediately seemed strange.
The second raved about their customer support. I was curious, so I did a WHOIS on the URL that was listed on the testimonials, and it turns out that domain has never been registered, and the site I was on has only been online for four months.
Would I trust my credit card with that business – not in a million years, and not because the site itself wasn’t professionally designed, or offered solutions that matched my specific requirements, or were even attractively priced. Their trust factor had been compromised.
Beware of red flags when – pondering whether to share your credit card info with businesses online. The Internet is littered with scammers like a minefield .. be careful where you step.
