Partial Refund

A

AbbieRose

New member
This isn't a current issue, but has been in the past. I've had a hosting company completely crap out on me, and leave me high and dry for a number of days. Yet, despite the fact that they didn't live up to their end of the bargain they wouldn't issue a partial refund when I left them for their lack of support.

Is this the norm-TOS loopholes that basically make it so that if you pay in advance you can never get any portion of that money back?
 
Is this the norm-TOS loopholes that basically make it so that if you pay in advance you can never get any portion of that money back?
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It is common enough. Not all hosts have that policy though, and not all hosts stick to it very strictly.

When it comes to support, few companies have a real SLA. As such, it's difficult to argue that you did not get reasonable support and deserve a refund.
 
Although hosts have a 'TOS-AUP', alot of them (moreso ran by kids) use it to look professional and to say "You should of read our TOS!"

I am happy that I (unlike others) is actually a registered company.

I have found that hosts tend to modify the TOS-AUP when the need arises.

Example, they dont have a spam policy. So you spam away! They modify their TOS/AUP and say that "If you spam, your account can be suspended/terminated and be charged $50/hr for any damages done".

Once again, when we do modify our TOS/AUP, we send emails to all our customers stating the change so it doesn't come up as a 'Surprise'.
 
That is a good way to work and I do the same. I really do not get the kiddie places out there and as much as I do not like to judge over anyone I have yet to see anyone be reasonable that the same place is run by a kid. It fully throws those who know what they are doing, are a real LLC/registered company/etc out the window when it comes to trying to explain to some new client why there are "idiots" out there in the same industry.
 
ldcdc said:
It is common enough. Not all hosts have that policy though, and not all hosts stick to it very strictly.

When it comes to support, few companies have a real SLA. As such, it's difficult to argue that you did not get reasonable support and deserve a refund.
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I wouldn't mind if it were just asking for a refund for the lack of service but it isn't. Its for the six months paid in advance that won't be used as I took the business elsewhere, which I did because of the lack of service. They were just rotten! :D
 
It depends on the host, some will refund you partially for time not used and some will refuse to do so. If you somehow do manage to violate their terms of service you can be pretty sure that you won't get a refund.
 
if you pay in advance you can never get any portion of that money back?
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Depends on how much time ago that was done. If that was done more then 60 days ago you can hope only for the refund from them. If less you can ask for chargeback your bank with proves that you did not get the service.
 
~***********~ said:
Depends on how much time ago that was done. If that was done more then 60 days ago you can hope only for the refund from them. If less you can ask for chargeback your bank with proves that you did not get the service.
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It may not be that easy, filing a chargeback claiming that you did not receive service when you actually did is a form of fraud so you should be careful when filing a chargeback.
 
The 60 days is not an absolute limit for a chargeback AFAIK. It's best to openly discuss your options with your card issuer.
 
I would imagine though that once part of the service time had expired, it would become more difficult to issue a chargeback. Afterall, some of the service paid for was used, and therefore the person (me in this case) wouldn't be entitled to it all back really.
 
This is definately not good to hear.
could you name the company that left you high and dry,so all of the users in the forum will be a bit wary using their services,and thus dont make the wrong choice.
 
This is the reason that I won't pay in advance until I've used a service for a while. If the uptime is great and the service is excellent after six months, then I would consider pre-paying quarterly or semi-annually.
 
Problem that we hosts run into as well ... Sometimes its not the server that causes the issue, nor the data center. Sometimes is the customer themselves. Like firewalls blocking them, or their ISP having issues.

Im not defending the host or you, just saying that sometimes its difficult to decide where to draw the line. I have had customers use my service, give that excuse and try to get money back but only because they found out they couldnt spam or do something on the server bad.
 
RH01 I have had similar issues, when new clients are set up for a years worth of service, pay it and then go back to read the TOS. It makes me wonder why its even therein the first place if no one plans to read it. O wait, its there to cover me I forgot. :D

Seriously though it can be a huge pain if you have waited that long to go a charge back I don't think many places would allow it at all.
 
In this case I can assure you that I am technical enough that it was not me causing the problem! Though I am new to the hosting world, I hold a BSc hons degree in computer science, software engineering being my major.

The host in question was PowWeb, and it was some time ago like I say. I'd guess at eighteen months now at least.
 
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