Oursource support

[ProlimeHost]

Do you use outsource support?
Is it expensive?

we did it back in 2004 - 2006 and our experience was pathetic and since then we hired all inhouse and never had to look back 🙂

 

[techperx]

You can use out source tech support. It is good and can reduce your expenses by not spending on hiring and training a tech team. These are not so expensive now a days. Tech support and grow your business rapidly and it would be good to get customer's feedback.

Apart from that you also can have out sourcing customer support/service. Customers are a main part for a business, so to make customer happy and solve their problems and query can boost up your business.

 

[RyeHost]

Probably the only safest bet to outsource support is Pre-sales Department.

 

[rowebca]

Probably the only safest bet to outsource support is Pre-sales Department.

You're right in a way. For me is important to be in control of the support for my customers, my customers are my business. If I don't care about my business I don't care about my customers, so the answer is no, no outsource for me...I have to make my customers happy to stay with me...