Sorry about that last post, I truly wasn't even thinking.
One thing I'd like to say to domain resellers: if possible, somewhere on your reseller site try to post a mini-tutorial about the upkeep of the domain name. At the very least, let your customers know how very important it is to keep your email and contact information current - I even tell people to add their domain registrar to the list of people they'd inform when they move (you know, post office, your relatives, and your registrar!)
I see so many sad cases of people who lose control of their domain, because their reseller registered it in their name, for the client, or the contact info is so out of date that there's no way to verify their ownership any more.
I know most resellers have interfaces that allow customers to enter their own info, but it doesn't hurt to have a little posted comment or two about the upkeep.