Web Pro Technologies
http://www.webprotech.com
*** Please do not reply to this post. ***
Web Pro Technologies is currently in the process of hiring experienced cPanel support technicians and sales representative. Please review this post in its entirety and carefully note all requirements and application procedures. All applications that do not meet our requirements or who do not follow our procedure will not be considered.
Applicant Requirements
1. Must be no less than sixteen (16) years of age as of July 1, 2006.
2. Must be a United States resident and hold a U.S. mailing address.
3. Must be legally able to work in the United States.
4. Must be a hard worker and a team player. Slackers need not apply.
5. Must have at least two (2) years experience using cPanel.
6. Must have at least one (1) year related experience in cPanel hosting.
7. Must produce at least two (2) reputable character references not related to you.
8. Must produce at least one (1) reputable reference from a hosting official.
9. Must speak and write fluent English with few spelling or grammatical errors.
Software Knowledge Required
Operating System: CentOS 4.3
Control Panel: cPanel / WHM
Support/Billing System: ClientExec
Support Technician Leveled Pay System
As many individuals and companies have different systems of "levels" for their support technicians, Web Pro Technologies wishes to clearly define our guidelines for technicians. Please compare your applicable skills to the list below when determining what "Level" you think you qualify for.
Level 1 - $1.25 Per Ticket
Level 1 support technicians have an advanced understanding of cPanel, WHM, and Fantastico and are able to troubleshoot most issues that do not require root access to WHM or SSH. Technicians on this level have little experience using root WHM and would answer basic support questions presented to them.
Level 2 - $1.75 Per Ticket
Level 2 support technicians have a comprehensive understanding of cPanel, root WHM, Fantastico, and basic SSH commands. Level 2 technicians are responsible for handling basic to advanced issues. Candidates for this level must have a complete understanding of most root WHM functions.
Level 3 - $2.25 Per Ticket
Level 3 technicians are classified as server administrators and must exhibit extensive knowledge of the CentOS operating system with cPanel. Level 3 technicians are responsible for fixing any server issues that arise. Must have extensive knowledge of using SSH to fix problems. Level 3 technicians will undergo a rigorous review before being considered for this position.
Work Shift Schedules
All times are in U.S. Eastern Time Zone.
Shift A - 1:00 AM through 9:00 AM
Shift B - 9:00 AM through 5:00 PM
Shift C - 5:00 PM through 1:00 AM
Technical Support Representative
Duties include working as a team player to troubleshoot, diagnose, and repair support questions and server issues presented to you via our online ticket system. When a ticket is entered, you will be required to assist the customer to the best of your abilities to troubleshoot the issue at hand. If needed, you would need to escalate an issue to a higher level technician and/or our server management company.
All candidates understand payment is per-ticket at rates listed above.
Sales and Marketing Director
Candidates for this position must work Shift B.
Duties include target and direct marketing of our services, working with the administration to create promotions and special offers, and investigating marketing techniques of the industry. The sales and marketing director will be responsible for being an active member in hosting forums as a company representative, posting weekly advertisements on applicable forums, and directing our live sales chat program. Applicants must have related marketing experience and be diligent workers that can set goals and reach them.
All payment for this position is commission based and is negotiable.
Important Information and Frequently Given Answers
- You will be paid once per month and will receive your check in the mail.
- All work is independent contractor (1099) based.
- We do not pay hourly, so please do not ask us if we do.
- No, we will not hire you if you are outside the U.S. or under 16.
Application Instructions
If you are interested in either of the above listed positions and MEET ALL REQUIREMENTS LISTED, please follow these instructions carefully. Applications not meeting these guidelines will not be considered.
Send an email with *no attachments* to management[at]webprotech.com.
In your email, you MUST include:
- Your Full Name
- State of Residence (United States ONLY)
- Full Date of Birth
- Position applied for
- Shift(s) you are able to commit to for the FULL SHIFT with no interruptions.
- Which level support technician do you best fit.
- Clearly state all related experience including company names, duties, and supervisor contacts.
- Name, email address, and phone of at least two (2) character references.
- Name, email address, and phone of at least one (1) hosting related reference.
Thank you in advance for your cooperation.
http://www.webprotech.com
*** Please do not reply to this post. ***
Web Pro Technologies is currently in the process of hiring experienced cPanel support technicians and sales representative. Please review this post in its entirety and carefully note all requirements and application procedures. All applications that do not meet our requirements or who do not follow our procedure will not be considered.
Applicant Requirements
1. Must be no less than sixteen (16) years of age as of July 1, 2006.
2. Must be a United States resident and hold a U.S. mailing address.
3. Must be legally able to work in the United States.
4. Must be a hard worker and a team player. Slackers need not apply.
5. Must have at least two (2) years experience using cPanel.
6. Must have at least one (1) year related experience in cPanel hosting.
7. Must produce at least two (2) reputable character references not related to you.
8. Must produce at least one (1) reputable reference from a hosting official.
9. Must speak and write fluent English with few spelling or grammatical errors.
Software Knowledge Required
Operating System: CentOS 4.3
Control Panel: cPanel / WHM
Support/Billing System: ClientExec
Support Technician Leveled Pay System
As many individuals and companies have different systems of "levels" for their support technicians, Web Pro Technologies wishes to clearly define our guidelines for technicians. Please compare your applicable skills to the list below when determining what "Level" you think you qualify for.
Level 1 - $1.25 Per Ticket
Level 1 support technicians have an advanced understanding of cPanel, WHM, and Fantastico and are able to troubleshoot most issues that do not require root access to WHM or SSH. Technicians on this level have little experience using root WHM and would answer basic support questions presented to them.
Level 2 - $1.75 Per Ticket
Level 2 support technicians have a comprehensive understanding of cPanel, root WHM, Fantastico, and basic SSH commands. Level 2 technicians are responsible for handling basic to advanced issues. Candidates for this level must have a complete understanding of most root WHM functions.
Level 3 - $2.25 Per Ticket
Level 3 technicians are classified as server administrators and must exhibit extensive knowledge of the CentOS operating system with cPanel. Level 3 technicians are responsible for fixing any server issues that arise. Must have extensive knowledge of using SSH to fix problems. Level 3 technicians will undergo a rigorous review before being considered for this position.
Work Shift Schedules
All times are in U.S. Eastern Time Zone.
Shift A - 1:00 AM through 9:00 AM
Shift B - 9:00 AM through 5:00 PM
Shift C - 5:00 PM through 1:00 AM
Technical Support Representative
Duties include working as a team player to troubleshoot, diagnose, and repair support questions and server issues presented to you via our online ticket system. When a ticket is entered, you will be required to assist the customer to the best of your abilities to troubleshoot the issue at hand. If needed, you would need to escalate an issue to a higher level technician and/or our server management company.
All candidates understand payment is per-ticket at rates listed above.
Sales and Marketing Director
Candidates for this position must work Shift B.
Duties include target and direct marketing of our services, working with the administration to create promotions and special offers, and investigating marketing techniques of the industry. The sales and marketing director will be responsible for being an active member in hosting forums as a company representative, posting weekly advertisements on applicable forums, and directing our live sales chat program. Applicants must have related marketing experience and be diligent workers that can set goals and reach them.
All payment for this position is commission based and is negotiable.
Important Information and Frequently Given Answers
- You will be paid once per month and will receive your check in the mail.
- All work is independent contractor (1099) based.
- We do not pay hourly, so please do not ask us if we do.
- No, we will not hire you if you are outside the U.S. or under 16.
Application Instructions
If you are interested in either of the above listed positions and MEET ALL REQUIREMENTS LISTED, please follow these instructions carefully. Applications not meeting these guidelines will not be considered.
Send an email with *no attachments* to management[at]webprotech.com.
In your email, you MUST include:
- Your Full Name
- State of Residence (United States ONLY)
- Full Date of Birth
- Position applied for
- Shift(s) you are able to commit to for the FULL SHIFT with no interruptions.
- Which level support technician do you best fit.
- Clearly state all related experience including company names, duties, and supervisor contacts.
- Name, email address, and phone of at least two (2) character references.
- Name, email address, and phone of at least one (1) hosting related reference.
Thank you in advance for your cooperation.
