Huh? Customers pay for hosting plans. I've never seen a hosting plan offer what you claim is being denied. I am not even sure what it is that is being paid for that you say customer is not getting.
Show me ANY hosting account you can truly use unlimited bandwidth, 1000 gb space, 10tb of traffic or any of these other crazy limits. Because lets face it, this is what the customer thinks they are getting. Sure hardly any will use it but what about the not so IT savvy guy the in a company who is ordered to go out and find a hosting plan with x amount of specs.
Before the 10th gb or even less is uploaded they will run into inode limits perhaps. After they start their campaign and get put on reddit or somewhere similar and get a burst of traffic they will surely be suspended.
My idea is to make hosting plans saying for this plan you get
x amount of traffic,
can upload x amount of files
can usr and burst x amount of cpu/ram.
We are actually reforming our plans from a recent acquisition we purchased to be like that. May be a successful test run, may be a fail. But would be worth putting little truth in advertising. It has gone too far the unregulated false promises going on in this industry for so long.
Plus I just dont have the heart to tell someone who paid for a super duper 100tb hosting plan that because of some little loophple that was listed no where on the plans or terms page that his site is suspended and must pay more money or get a server.
Does no one agree with me here that with the better processing power, ram, faster disks and cheaper bandwidths we can give customers MORE usage and still make 200-300% per server?
And of course there is a way to do this without having sites lag your server. If a site is breaking liberal limits and causing lag on the server they definitely need an upgrade, server or vps. Not if they just happen to break a super small limit that is unreasonable in the first place.