Limestone Networks down?

J

JerryM

New member
Hello everyone,

so, if you read my review of galaxy-webhost, you know my site and theirs was down yesterday. Total downtime was 13 hours :angry: - They claimed in a ticket that it was due to a datacenter outage. Their datacenter is Limestone Networks. durring this downtime I was able to view Limestone's website AND E-Mail.

I have tried google'ing "limestone networks outage" but nothing came up for yesterday.. I was wondering if any of you that have servers there had downtime?

Thanks,
Jerry
 
I've got no personal experience with Limestone but I heard from other clients we have that they seem to have had a lot of outages in the past on their servers.
 
if any part of limestone was down you would know about it as threads would spring up instantly on another forum which sounds like pleb boasting sqawk (cryptic i know ;)) more likely to be a problem isolated to your own host.
 
That's what I thought as well CustomHosting, but was hoping this company would get a little of their creditability back with someone being able to verify this.

I want to drop them and run the site off my server but the move will be a huge pain.

They did credit my credit my account one month so, I guess I'll give them one more chance..
 
Not seeing Limestone Networks being down and Galaxy never disclosed the reason their service was interrupted, at least not that I could find. It was reported Galaxy was down for 608 minutes. At least they're offering credits.
 
Yes, I have an open ticket trying to find out why they were down but so far, no answer which is why I'm not giving them another chance. I'm using my free month to find a new host..
 
JerryM said:
Yes, I have an open ticket trying to find out why they were down but so far, no answer which is why I'm not giving them another chance. I'm using my free month to find a new host..
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And there's another example why it always pays to be upfront with your clients. The best in your search for another provider, Jerry. :D
 
Thanks Steve. I'm also thinking about just moving it to my server but I really wanted to keep Shared and the IRC separated. So, I'm not sure.. Have to see what offers I get..
 
JerryM said:
Thanks Steve. I'm also thinking about just moving it to my server but I really wanted to keep Shared and the IRC separated. So, I'm not sure.. Have to see what offers I get..
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That is a good idea - I'd definitely recommend that you keep your website off of your IRC server. If you'd like to let us know what sort of requirements you have, we can recommend you a few hosting providers to take a look at
 
Well, after 28 hours, I finally got a reply to my support ticket...

Agent
Staff 12/04/2010 20:03
Hello, Jerry

We do apologies for the delay. We like to be honest with our clients and to be honest we still don't know what caused this. Our admins should have an answer by the end of this week. I do apologies for the delay and any inconvenience this may have caused you.

This came 28 hours AFTER letting them know I was not happy and thinking about changing hosts.

Also, please note: This ticket is in their "support" department and they claim to have "24/7 support"

Also, if you'd like me to back up the time I stated, I will paste the whole ticket, just let me know.

Also, this is NOT a rant. I'm just trying to help others who might read the good reviews that I did before signing up and get suckered by them.

Best regards,
Jerry
 
Re:

This thread shows the importance of down time problem. I believe that every hosting provider should have good network uptime so It will be keep happy of their customers.
 
Hi Jerry,

When they post their final report as to what caused the outage, I'd be interested to know (as I'm sure the forum readers here would also).

An outage CAN happen from time to time, but offline for 13 hours and not know why is an issue. Offline for an hour and not have an "official" answer is acceptable, as long as the answer is updated later, but to be offline for 13 hours and not know why or have an idea (disk failed, network connection failed, upstread suspended them, automatic update software corrupted files, dDOS Attack, mail bomb, etc etc) - these are things that they should at least have a GUESS as to what was happening.

Please update when you have more information on this.
 
Hello Conor,

Your exactly right. This is my issue and the reason I decided to go public with this.

Last months downtime wasn't quite as bad was the support afterwords was. I still don't believe the reason they gave me last month but I let that go.. I figured it was a one time thing... THEN this month being worse, I couldn't keep quiet anymore.

I was afraid to post this at first cause I'm pretty new here and don't really bring much to the table for the forum but.. Seems I was ok in doing so, haven't gotten any PM's or posts edited yet.
 
So, just as an update. I NEVER found out what caused that downtime AND their down again. If you'd like, you can view this thread. -Jab-, actually replied over there but not here.
 
So, service was restored after 16 hours downtime today and they sent this email to me..

Dear, Clients


Recently Galaxy-Webhost experienced two long downtime to all our network servers located in Dallas, Texas. The problem with the server was due to a misconfiguration BIOS configuration and caused the server to shutdown. When this happened it caused a hardware issue which had to be changed. We would like to apologies to all our customers that were effected with this issue. We assure to all our clients that everyone will be compensated for the downtime. To receive you're compensation please open a ticket with the billing department. Once again we would like to apologies to all our clients and sponsored websites. Galaxy-Webhost has been known for it's great downtime during its past 4 years. We would like to notify all our clients that this issue was handled and was fixed with hardware changes.

Thanks,
Galaxy-Webhost Managment

On another note, I signed up with someone else and will be moving the site early next week..
 
Galaxy-Webhost has been known for it's great downtime during its past 4 years.
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Well there's a promotion if ever I heard one!!!

Definitely need a new host. A BIOS issue taking servers down for multiple EXTENDED periods of time is an awful excuse. This means that either they don't have staff on hand at the facility; they don't have a reliable monitoring system setup in which they were aware of the outage; they didn't contact the datacenter to fix the issue; they don't know how BIOS actually works; or all of the above.

I'd run far away.
 
My exact thoughts. I've signed up with a company I've used in the past and always had excellent service and support with. Should have gone with them from the beginning but Galaxy had a more attractive price and I only found good reviews on them..

You live and learn, and I learned here, stick with the ones yu know and trust when it comes to business.
 
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