This is a question I am sure has been asked before, but as I don't know how fruitful a search may be, maybe some of the board veterans can point me in the right direction, rather than rehashing an old subject...
As a host, how liable are we to our customers..? I offer hosting, but also rely on other services with more resources to handle some of my other needs...This summer, two of the services that I have accounts with went offline with no warning...One of the hosts I know and talk to, and was informed of the situation...The other host I assumed got hacked, and I didn't hear anything for a month...
When they finally did come back up, all of my files (over 10 GB worth) were gone, and all I got was a simple 'Oops!' email after it was all over...
So I am asking, is there a disclaimer that we should offer customers, that basically says, "S#$@ Happens"..? OK fine, the server goes offline, and I don't have to pay for it, but...What if these guys are running a business, and the site goes offline..? That is potential revenue, business, etc. that as a client, will not get...
Can I be sued for data loss..? If we entrust a company to host our files, should they be liable for their safety..? What kind of damages do you seek, if any, if something that hardcore happens..?
When Cogent and Level3 parted ways, I lost 2 of my best customers, even though it was not my fault...That is something I had to take on the chin...My domain host, 1and1, accidentally let one of my domains lapse, and my business lost traffic for 2 days...1and1 gave no type of retribution what so ever...
Are those instances, and things like them just the bitter ends of the business we all have to deal with..?
As a host, how liable are we to our customers..? I offer hosting, but also rely on other services with more resources to handle some of my other needs...This summer, two of the services that I have accounts with went offline with no warning...One of the hosts I know and talk to, and was informed of the situation...The other host I assumed got hacked, and I didn't hear anything for a month...
When they finally did come back up, all of my files (over 10 GB worth) were gone, and all I got was a simple 'Oops!' email after it was all over...
So I am asking, is there a disclaimer that we should offer customers, that basically says, "S#$@ Happens"..? OK fine, the server goes offline, and I don't have to pay for it, but...What if these guys are running a business, and the site goes offline..? That is potential revenue, business, etc. that as a client, will not get...
Can I be sued for data loss..? If we entrust a company to host our files, should they be liable for their safety..? What kind of damages do you seek, if any, if something that hardcore happens..?
When Cogent and Level3 parted ways, I lost 2 of my best customers, even though it was not my fault...That is something I had to take on the chin...My domain host, 1and1, accidentally let one of my domains lapse, and my business lost traffic for 2 days...1and1 gave no type of retribution what so ever...
Are those instances, and things like them just the bitter ends of the business we all have to deal with..?
