Kayako vs. Cerberus

[Nick H]

I've been in a long debate with myself over which helpdesk software to use...Kayako or Cerberus. I ended up going with Cerberus. What does everyone else here thing...and why?

I picked Cerberus because it's mroe functional than Kayako...It's got less distracting features.

 

[AquariusADMIN]

At first glance, the Cerberus UI was a bit confusing. That was in my own point of view, and I'm a very experienced computer user. We're a fellow Kayako using company.

 

[niyogi]

Neither - SupportTrio is quite good for us - http://www.activecampaign.com. It's cheaper and quite easy to use!

Roj

 

[James-A]

Cerberus is pretty good compared to kayako as new features are added all the time to it and the most important thing is that they have a free version.

 

[peter phillips]

Cerberus is pretty good compared to kayako as new features are added all the time to it and the most important thing is that they have a free version.

I'll second that, go for Cerberus.

 

[GnomeyNewt]

I have used Kayako quite a bit and have always been a huge fan of the interface. Easy to understand and everything is in it's right place. Especially the quick reply. Can't live without that. I have only used this as a support person, not really the one picking it based out of needs for the company.

Cerberus, I've just found it confusing too. I keep hearing that it is more functional -- but I would have a hard time navigating. Although, I can say that if it meets my needs I would go with it anyway. Getting used to its interface will come with time if it is the product that I choose.

I've looked at SupportTrio demo and lately they have added a lot of great features and its look good.

 

[ANMMark]

...and the most important thing is that they have a free version

Well free is one thing, but certainly not the most important, when it comes to supporting your customers.

The most important aspect of a solution is it's efficiency, effectiveness, ease of use, and it's interface as far as your customer is concerned.

Price can be a factor, but not THEE factor. I mean, what price tag do you put on a satisfied customer?

 

[watchdoghosting]

I'm a fan of Kayako. I've used it for about a year now, and even though it is a little "distracting", it's a good piece of software.

 

[stealthdevil]

Another vote for Kayako..
Although their support is horrible at best, the software is pretty good...