Is this from the consumer or host point of view? I didn't see live chat listed. Lots of features listed - but benefits (solutions) are critical - matching pre and post sales support to effectively resolve requirements.What is the Web hosting features requirements.
Reliability and scalability, Disk space & Bandwidth requirement, Server platform and hardware requirements besides please have list more
Some value added services that come to mind:
R1Soft Backups
RVSkins
RVSiteBuilder
ect....
people geting busy and busy now dayss. so i personally tend to list.......support, support, support, and easiness of having new business!