Fun times to transfer sites over

[shockym]

I am sure I am not the only one that has dealt with a client who ended up transferring a site over from another hosting company but had to wait almost days on end.

Right now I have a client who has waited almost a week to have the site released since he had it managed through some "3rd party" that took care of "all of his hosting needs".

It is Friday but still I want to bang my head on the wall and ask what is taking so long, its hard to justify another "company" when you have no idea anything about them.

 

[SenseiSteve]

Waiting is hard. Good luck on getting this resolved quickly. Put a helmet on.

 

[thewebhostingdi]

No need to wait you can contact your old hosting provider. Host the site with new hosting provider & change the nameservers.

 

[Blue]

She is talking about a client moving a site to her servers from what I can tell, in which case she would have no control over the site or name servers.

 

[MikeTrike]

Held hostage! I hate that

 

[MikeDVB]

Out of curiosity, who is the old provider that you are moving them from - if you can say?

 

[thewebhostingdi]

By providing your hosting provider name in the forum you will be benefited. Here someone definitely help you & your issue will be resolved.

 

[handsonhosting]

Have the client update the DNS to point to your new host's nameservers. Have the new host's nameservers set with a 400 TTL and point back to the OLD location.

Wait a day or two.

Then run your transfer, and update the A Records to point to the new place.

There are those places that hold domains hostage, but if you have them change the DNS information first - they can drag their feet with the transfering of the domain name all they want as the site will be pointing where you want it.

 

[shockym]

Client tried to contact them to speed it up, I tried as well, then we both tried with a party line to the old host. I would prefer to not say, but I really just tap my foot a little harder when I am having my time held up for some fools. I can tell you its a place that is well known for being jerkies though.

 

[SenseiSteve]

Jerkies?! Doesn't sound good at all !

 

[handsonhosting]

I hear ya - fingers crossed that it gets worked out quickly. I hate being the one who is dragged around. The worst part is that the client then assuments that it's YOUR fault even though you're the one waiting

I feel your pain - fingers crossed for a little more speed!

 

[MikeDVB]

It is unfortunate when a provider gets blamed for things that are really an issue with their previous provider. Hopefully your client understands what is going on as well as you.