Fraud

shockym

shockym

New member
That bad F word that we all despise. So can we share any stories that we know of maybe get a couple chuckles? I once had a "client" come through that had carded (used stolen CC) from a man living in ATL. I phone verified to the owner of the CC that all charges would come back, and this fella well he wasnt really computer savvy so trying to explain that his CC was stolen, used and charges were dropped was a handful, esp. when he kept called me "dearie". :rolleyes2
 
When I was a cell phone company care rep we had the Palm Treo scammer. At the time that was the most expensive phone we served and sold. What they would do is call a customer and trick them into giving verification information usually by pretending to be our collections department. Then they would switch the address on the account and order as many of these phones as they could billed to the account. Once they had the phones they would get them unlocked and sell them on eBay. I can't figure how they never busted these guys. They just kept going to the well. The first time I got the guy on the phone trying to order the phones I was onto him in about ten seconds flat. I called the customer directly while I had him on hold and got voicemail. The name on the account could have been male or female. The voice message was female and he was male. I asked him about that and he hung up. A few weeks later I get the same guy again on a different account. I recognized his voice from the get go. This time the closet vigilante in me wants his ass. I alerted everybody and tracked the account for the rest of the day. Noted the account. I was livid when some idiot rep ignored the notes and put in the order for him anyway. Thankfully I'd made so much noise the Business Security department stepped in and shut down the deal before it could process further.
 
I am sure phone stuff is always a blast to deal with. I once knew a guy (neighbor) that some neighborhood kids decided to tap his house line to make conf calls on, and trying to explain how easy it is to him, just blew his mind. So many frauds and not enough hours in the day.
 
Unfortunately fraud is a major challenge for our industry and cc companies don't really protect us. Any suggestions as to how to check for fraud more effectively?
 
I have been a ton of hosting orders for the past week or so all coming from turkey with US credit cards and info as frauds. Right now I am just keeping an eye out as best I can, its really a pita.
 
A company I used to work with had a major problem with gift cards purchased from their online store. People would receive the gift cards and go to use them and nothing was on them. Calls were coming in one right after another for weeks! Turned out someone, I don't know how, had gotten hold of the card numbers and was using them all online before the cards had even been shipped out! Several different addresses had items shipped to them, amounting to tens of thousands of dollars of stolen gift cards.
 
One of the best ways to combat fraud in the UK is to use CV2 / AVS checks and also use VBV and Mastercard.

I use all of these and have also stopped accepting PayPal and we get almost no fraudulent transactions now. Some people say that not accepting PayPal makes people not buy from you - This is a small price to pay to get rid of all the fraud. In my opinion fraudulent transactions through PayPal are getting worse.

Hope this helps.

Kind Regards
 
Fraud is a huge issue everywhere and will continue to be so as long as there are gullable people who believe everything they read (email) or hear (phone call). I get so many scam emails any more and each one of them is so easy to detect but each and every day people fall for them. I take the approach to report everything and if I get a reply back that says "Yes, that is a valid email" then I'll reply to the original but so far my "Excrement Detector" hasn't failed me yet.

I've even gotten checks in the mail that they wanted me to cash that looked exactly like the real check. I called the bank (I had no association with them previously) and asked them about it. Everything on the check (including the signatures) were valid except the color of the check. I wonder how many people they caught with that one?

The only way to reduce (I don't think we'll ever eliminate it) fraud is to educate the public on what to look for and what action to take if it is a bogus offer, call, etc.

Chris
 
most of the frauders are stupid and if you do a good cross check including phone verification you will catch them easily.

Top fraud countries : Nigeria, South Africa, Turkey, Romania, Vietnam and some other Asia countries.
 
Its not just the UK that does this.

I have yet to see any through PP on my own, but many with credit cards, and we use the AVS mismatch with our merchant (authorize.net) but when people are getting card lists online from some script kiddie on a irc server, more than likely they will have the CV, so keeping extra eyes on orders coming in with the log from another country, and the CC from this one is the best bet so far I can think of.
 
I've recently downloaded a plug-in for PayPal that actually "generates" a credit card for one time use including the unique CV. I found this very useful because once you finish the transaction the card info is no longer usable. Another nice thing is that the site doesn't have to accept PayPal for it to work.

Chris
 
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