Hello,
My name is Rahul Panicker and I'm from India.I have completed my Graduation in Computer Science( Bachelor Computer Application ). I had worked with few US based Web Hosting Company's and have got an experience of 5 years in this field.
Quick Introduction:
I was working for KVCWEBHOSTING.COM , as there Live Chat/Helpdesk Sales/ Customer Service Representative from past 1 year and 2 months providing 50 - 55% clients through Live chats.
I have worked in many positions for a lot of well respected and successful webhosting and Outsourcing Support companies for the last 5 years.
The mentionable positions I served as were:
* Senior Support Analyst
* level 1 Technical Support Rep ( Non-Voice)
* Sales/Customer Support Service (through LiveChat/Helpdesk)
* Billing Representative
Expertized in:
*Activation of new Orders (Shared, Reseller, VPS)
*Upgrading/Downgrading Accounts(Shared, Reseller, VPS)
* Domain Registration/Transfer
* SSL Certificate Installation and processing
* Expertize in shell Commands
* Handled Billing related issues
Description:
1. Supports Level I technical support issues via telephone, email support, chat and Forums
2. Utilizes Level I security access to Account Management System to assist customers.
3. Transfers static customer accounts from previous web host to servers(WHM/Cpanel through frontEnd).
4. Supports sales and billing as a secondary role.
5. Escalates or flags tickets and calls to senior personnel when necessary
6. Adds features to accounts via billing manager when requested.
7. Assists customers through Livechats
8. Answers Help Desk tickets as a Primary responsibility
9. Reads, troubleshoots and answers the Customer Queries.
10. Continues development and systems knowledge to more effectively answer calls.
11. Answers all Level I technical questions
12. Performs miscellaneous job-related duties as assigned.
Skills:
• Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of personal computers and related software applications.
• Ability to work productively and efficiently to meet deadlines and quotas
• Attention to detail
• Analytical skills (Analyzing customer needs and acting with respect to that)
• Knowledge of customer service principles, techniques, Systems, and standards.
• Ability to work in a team environment
• Above all, Willingnesss to learn new Things.
Sales Management -
Experienced in doing sales via any form of advertisement, Forums, as well as technical-oriented sales via tickets/chats/phones. I have got experience of getting sales via any form of advertisement like Forums, answering queries through Live chat, making new offers and providing it to clients as per there needs (discounts). publishing PR and Offers in Press releases media and Advertising media. With my prior experience as CSR staff for various other companies, I have got a list of 100+ forums and PR sites where we can add our offers and get sales.
Customer Service -
Experienced with resolving large amounts of customer service tickets in a timely manner, as well as the proper etiquette in responses. Pure Customer Service Attitude and along with the skills and experience that I have in this Hosting Industry.
Billing Management -
Individual experience in billing softwares such as ModernBill, ClientExec, WHMCS and more. Can manage billing schedules and much more.
I would like to mention here that I have on-hands experience working with Verifying/creating new accounts(Shared & Reseller accounts), VPS activation, handled Billing and Customer support through Helpdesk Ticketing System. The billing systems that I have worked are ModernBill and WHMCS. I'm also expertize in handling Live chats ( Livezilla, Liveperson, Kayako). I have worked with WHM/cPanel, plesk and directadmin for over 5 years and I'm comfortable working with the frontend.
WORK TYPES:
I am happy to work help desk (highly preferred), as well as AIM or MSN support, forum support, email, and phone support if needed. I am also familiar with a number of LiveChat systems and am glad to do that if needed.
Please feel free to contact me if you are interested in my support services. I would highly prefer email but am available in a number of mediums.
Basic Contact Information:
MSN: rahulpanicker1@hotmail.com
Skype : rahulpanicker1
Aim : raulpnckr01
PH : 009605149549
Looking for an Immediate Openings (REMOTE) under a Monthly salary system. Thanks for taking time to read this.
Thank You
Rahul
My name is Rahul Panicker and I'm from India.I have completed my Graduation in Computer Science( Bachelor Computer Application ). I had worked with few US based Web Hosting Company's and have got an experience of 5 years in this field.
Quick Introduction:
I was working for KVCWEBHOSTING.COM , as there Live Chat/Helpdesk Sales/ Customer Service Representative from past 1 year and 2 months providing 50 - 55% clients through Live chats.
I have worked in many positions for a lot of well respected and successful webhosting and Outsourcing Support companies for the last 5 years.
The mentionable positions I served as were:
* Senior Support Analyst
* level 1 Technical Support Rep ( Non-Voice)
* Sales/Customer Support Service (through LiveChat/Helpdesk)
* Billing Representative
Expertized in:
*Activation of new Orders (Shared, Reseller, VPS)
*Upgrading/Downgrading Accounts(Shared, Reseller, VPS)
* Domain Registration/Transfer
* SSL Certificate Installation and processing
* Expertize in shell Commands
* Handled Billing related issues
Description:
1. Supports Level I technical support issues via telephone, email support, chat and Forums
2. Utilizes Level I security access to Account Management System to assist customers.
3. Transfers static customer accounts from previous web host to servers(WHM/Cpanel through frontEnd).
4. Supports sales and billing as a secondary role.
5. Escalates or flags tickets and calls to senior personnel when necessary
6. Adds features to accounts via billing manager when requested.
7. Assists customers through Livechats
8. Answers Help Desk tickets as a Primary responsibility
9. Reads, troubleshoots and answers the Customer Queries.
10. Continues development and systems knowledge to more effectively answer calls.
11. Answers all Level I technical questions
12. Performs miscellaneous job-related duties as assigned.
Skills:
• Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of personal computers and related software applications.
• Ability to work productively and efficiently to meet deadlines and quotas
• Attention to detail
• Analytical skills (Analyzing customer needs and acting with respect to that)
• Knowledge of customer service principles, techniques, Systems, and standards.
• Ability to work in a team environment
• Above all, Willingnesss to learn new Things.
Sales Management -
Experienced in doing sales via any form of advertisement, Forums, as well as technical-oriented sales via tickets/chats/phones. I have got experience of getting sales via any form of advertisement like Forums, answering queries through Live chat, making new offers and providing it to clients as per there needs (discounts). publishing PR and Offers in Press releases media and Advertising media. With my prior experience as CSR staff for various other companies, I have got a list of 100+ forums and PR sites where we can add our offers and get sales.
Customer Service -
Experienced with resolving large amounts of customer service tickets in a timely manner, as well as the proper etiquette in responses. Pure Customer Service Attitude and along with the skills and experience that I have in this Hosting Industry.
Billing Management -
Individual experience in billing softwares such as ModernBill, ClientExec, WHMCS and more. Can manage billing schedules and much more.
I would like to mention here that I have on-hands experience working with Verifying/creating new accounts(Shared & Reseller accounts), VPS activation, handled Billing and Customer support through Helpdesk Ticketing System. The billing systems that I have worked are ModernBill and WHMCS. I'm also expertize in handling Live chats ( Livezilla, Liveperson, Kayako). I have worked with WHM/cPanel, plesk and directadmin for over 5 years and I'm comfortable working with the frontend.
WORK TYPES:
I am happy to work help desk (highly preferred), as well as AIM or MSN support, forum support, email, and phone support if needed. I am also familiar with a number of LiveChat systems and am glad to do that if needed.
Please feel free to contact me if you are interested in my support services. I would highly prefer email but am available in a number of mediums.
Basic Contact Information:
MSN: rahulpanicker1@hotmail.com
Skype : rahulpanicker1
Aim : raulpnckr01
PH : 009605149549
Looking for an Immediate Openings (REMOTE) under a Monthly salary system. Thanks for taking time to read this.
Thank You
Rahul
