Dealing With Downtime

purple

purple

New member
I know with alot of power outages from major flood and weather patterns there must be some downtime for site hosting. Do most hosts refund for this time or is it just considered a risk you take?
 
I know with alot of power outages from major flood and weather patterns there must be some downtime for site hosting.
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There doesn't have to be downtime. If the data center is well prepared, generators will take over and run until the grid is back. Some connectivity issue may arrise though.

Do most hosts refund for this time or is it just considered a risk you take?
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These would most likely be described as acts of God, and be exempt from refund as per the host's SLA/TOS. However, I suspect that a good number of hosts would still issue some sort of compensation (say a number of months of free service, depending on how much the customers were affected), as a way to maintain the customer's good will.
 
I agree with ldcdc, a lot of things depends on the datcenter.If there is a serious problem on the server ,the dc should solve it quickly in order not to have a downtime on the server.

In my opinion one of the best DCs are DedicatedNow,CaroNet and The Planet.I personally cooperated with them and I am pleased with the speed of their work to solve problems.
 
Really, I don't see most places giving you refunds for acts of God. That is the one thing that almost every service (insurance included) will not cover. I don't think that it's fair, since they still get paid even though you don't have service, but thems the breaks.
 
I was figuring most wouldn't for some things. I recall a site I had a subscription to had a fire in their server room and didn't extend the subscritpions despite being down for four days fixing the issues, but they had bad customer service anyway. Its kind of hard to wrap your brain around the practicality issues for something as intangible as hosting servers. Thanks for the great answers.
 
I think that reading TOS before signing up + guarantees can help in choice. Anyway you need to understand that sometimes web hoster have nothing to do with downtime (Network related issues). I believe that any downtime situation requried individual approach.
 
Yes, I agree with ***********! This should be indicated in their TOS... So please be sure to read their TOS first and even ask them about uptime guarantee which they offer and how it works!
 
It should be covered all in the companies SLA agreement, or their TOS. It should be clearly outlined there so you can review it before signing up.
 
Read carefully the AUP and ask them before you sign up :)

But if they have uptime guarantee, they mostly provide compensation for downtime or if the uptime is less than the one they guarantee :)
 
This is something you would need to research prior to signing up with a company. Most will offer some sort of refund, but you also usually have to ask for it.
 
purple said:
I know with alot of power outages from major flood and weather patterns there must be some downtime for site hosting. Do most hosts refund for this time or is it just considered a risk you take?
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well how often is it happening? if its a constant thing, i would recommend finding a new host because "power outages" should only be happening once in a blue moon
 
If uptime is guaranteed and there is a long downtime, hosts usually give a free month of hosting. Please carefully check what is guaranteed and how many hours of downtime is expected from that guarantee. For example, 99.9% uptime looks good but actually it means you should expect 1 day downtime in three months.
 
DionDev said:
well how often is it happening? if its a constant thing, i would recommend finding a new host because "power outages" should only be happening once in a blue moon
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Have you seen the weather in parts of the US lately? flooding, storms, hurricanes, tornadoes and its only halfway through the yearly weather rotation. :uhh:
Since I'm not the smartest about hosting (although I've learned alot from this forum and the helpful answers from members) I can only assume its likely some of that effected hosting to some degree. I could be way wrong, but it seems likely with the disasters on a large scale lately, even worldwide there must be some issue at some time. Maybe not repeatedly but once or twice.
 
You are right. At the same time what about internet history? I believe it was planed as system which can be live even of huragan etc attacs. It is very important for military
 
purple said:
Have you seen the weather in parts of the US lately? flooding, storms, hurricanes, tornadoes and its only halfway through the yearly weather rotation. :uhh:
Since I'm not the smartest about hosting (although I've learned alot from this forum and the helpful answers from members) I can only assume its likely some of that effected hosting to some degree. I could be way wrong, but it seems likely with the disasters on a large scale lately, even worldwide there must be some issue at some time. Maybe not repeatedly but once or twice.
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I would think that if you are getting weekly tornados it may be a good time to relocate your DC.
 
Yeah adding credits is much better option for hosts than refunding lol anyways if data center is good and your server management team is proffesional then it occurs very rarely ..
 
Generally, a good host will be well equipped with back up generators and UPS to prepare for these cases. If your site goes down constantly for long periods of time then I would change to a hosting company that offers 99.9% uptime (for example: BlueHost)
 
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