I purchased service 4/05 which was to include domain transfer and 1 yr extention. I purchased an addional yr 11/05. They failed to do a proper domain transfer. Customer service is a joke. They just kept closing trouble tickets and blaming everyone else. I attempted everything to resolve the matter and even filed a complaint with ICANN. To date I have not received a refund for services purchased but not rendered. I went to GoDaddy and they had everything right within hours. Go Daddy rocks. Blazernetwork also make it sound like there are several people working at the company but If you get through the pre-recorded prompts you'll find that its always the same guy who answers the phone IF you get a live person no matter what department you try to reach. In reality this now looks to me supiciously like a one person operation who is applying templates as a reseller who doesn't know what he's doing. I STRONGLY SUGGEST NOT USING BLAZERNETWORK.
Read additional reviews at:
http://www.hostsearch.com/review/blazer_network_review.asp
Pay close attention to the last 6 month of reviews, it's not only me. Now you decide if this guy at Blazernetwork knows what he's doing and whether what happened to me is good customer service. I STRONGLY SUGGEST
AVOIDING ANYTHING TO DO WITH THIS COMPANY. They may have been good in the past but within the last six months service has been non-existant. If you do use them the following is documentation to what you might look forward:
================ PASTE OF TROUBLE TICKETS ================================
Ticket Details Back to Closed Tickets
Followup to Prior Ticket
ID: IVW-93399-149
Status: customer-reply
Priority: unassigned
Opened: Fri Dec 2005 04:53PM
Last Msg: Fri Feb 2006 11:13AM
Due: Fri Feb 2006 11:15PM
Fri Dec 2005 04:52PM by ***@yahoo.com
IP: 70.176.191.152
I have not received a reponse to the prior ticket sent on 12/19/2005 which now
does not show up here. By way of additional information I found the invoice
number for the additional extention of the domain name. It is invoice #***8.
I was advised that I would receive an email from the manager the next day.
As of this date I have heard nothing. Please respond the the priviously submitted
ticket the text of which is resubmitted here below.:
==========================================
Dear Sirs:
On April 2005 I purchased the standard Linux Hosting package for $107.46
which included free setup and hosting of my domain www.***.com for
one year. I was originally charged additional for services that was supposed
to be included in the package. As a result the addition charge was credited
to my account. However, the domain expiration date was never changed or
extended from the February 17, 2006 expiration date, nor was the
technical contact information updated from DNS Network Operations (WEB1000.com)
to blazernetwork (web4.bona.us). Only the name servers were changed.
In November I received an e-mail from the registrant, Melbourneit.com, that
my domain name was not extended the additional year under the package purchased
through blazernetwork and that it was still due to expire February 17, 2006.
At that time rather than run the risk of having the domain expire without
receiving another notice I purchaced through blazernetwork for $7.95 another
year's extention and transfer using my new credit card. At that time, I also
updated my contact information to include my new address and e-mail
information. This charge has already be deducted and posted to my bank
account through Bank of America on November 12, 2005 with the following
information:
CheckCard **20 blazer Network
***-***-**** GA ***********************
You can reach Bank of America Customer Service at 1-800-432-1000
Today I received another e-mail notifying me that my domain was still due to
expire on February 17, 2006 and that no extentions had been made by
blazernetwork no had any of the contact or technical contact information
been updated. Performing a "whois" query at whois.melbourneit.com reveals
that the registry has not been changed from the old registration information.
I would like to have this resolved far in advance to my domain registration
expirary date to reflect the extention purchased under the original package
and the addition extention purchased from blazernetwork in November of 2005.
The registration information should reflect that the domain is not due to
expire until February 17, 2008, the contact information should be updated to
show my new contact information, and the techical information should be
updated to show proper information for blazernetwork.
Your prompt resolution of this matter would be appreciated.
- [customer]
[Domain Name]
http://www.***.com
Thu Dec 2005 01:56PM by ***@yahoo.com
the problem still exists, why was this closed without proper resolution and no response?
Client IP: **.***.***.152
Thu Dec 2005 04:42PM by support@blazernetwork.com
This domain was never fully transfered to us and is still with melbourne it
we can reinitiate the transfer but the domain is currently set to locked.
Sun Jan 2006 05:16PM by ***@yahoo.com
To: blazernetwork.com, Melbourneit.com.au, and Registerfree.com
I have tried to sign into account maintenence using the link provided in the
following email and using the registry key at get the message "***.COM"
does not exist. I need this corrected and the account unlocked immediately
as i have been attempting to get this resolved for several weeks and have
had no reply.
Also blazernetwork.com has been paid twice to renew the domain and this
is still not resolved.
because apparently without my knowleged or approval the account is locked.
I authorize and demand unlocking of my domain so that the transfer can be
properly completed and renewal and updates can be accomplished as I have
already paid for these services.
Thank you.
>From: notices@melbourneit.com.au
>To: ***@hotmail.com
>Subject: Registry Key Request:***.com
>Date: Mon, 2 Jan 2006 08:45:27 +1100 (GMT+11:00)
>
>Dear [customer],
>
>You are receiving this email in response to a request
>to recover your registry key (domain password).
>
>Please keep this email in a safe place as you
>will require this key to make changes to your domain name.
>
>Thank you for contacting RegisterFree.
>
>____________________________________________________________
>* DETAILS FOR YOUR REFERENCE *
>____________________________________________________________
>
>Domain Name: ***.com
>RegistryKey: ********
>Expiry Date: Fri, Feb 17, 2006
>Notice Type: Registry Key Retrieval
>
>____________________________________________________________
>* NEXT STEPS - HOW TO MANAGE & RENEW *
>____________________________________________________________
>To renew your domain name immediately, please visit:
>http://www.registerfree.com/renewals/
>
>To manage or update your domain easily and securely:
>http://www.registerfree.com/maintenance/
>
>For answers to all your domain name questions:
>http://www.registerfree.com/contacts/
>
>_________________________________________________
>RegisterFree 'Great Value Domain Names'
>_________________________________________________
>RegisterFree.com
>(a wholly owned subsidiary of Melbourne IT Limited)
>
>ABN : 21 073 716 793
>Support : support.registerfree.com
>Website : www.registerfree.com
>_________________________________________________
>
>
Client IP: **.***.***.152
Tue Jan 2006 07:04PM by ***@yahoo.com
Melbourne IT has informed me that the domain *** is unlocked.
(See attached file with infor from them). Please reinitiate the
domain transfers and renewals which have already been paid for
and inform me when this is accomplished. If you run into any
additional problems please don't just close this ticket but inform
me of the details so that issues can be properly resolved. thank you
Client IP: **.***.***.152
Read additional reviews at:
http://www.hostsearch.com/review/blazer_network_review.asp
Pay close attention to the last 6 month of reviews, it's not only me. Now you decide if this guy at Blazernetwork knows what he's doing and whether what happened to me is good customer service. I STRONGLY SUGGEST
AVOIDING ANYTHING TO DO WITH THIS COMPANY. They may have been good in the past but within the last six months service has been non-existant. If you do use them the following is documentation to what you might look forward:
================ PASTE OF TROUBLE TICKETS ================================
Ticket Details Back to Closed Tickets
Followup to Prior Ticket
ID: IVW-93399-149
Status: customer-reply
Priority: unassigned
Opened: Fri Dec 2005 04:53PM
Last Msg: Fri Feb 2006 11:13AM
Due: Fri Feb 2006 11:15PM
Fri Dec 2005 04:52PM by ***@yahoo.com
IP: 70.176.191.152
I have not received a reponse to the prior ticket sent on 12/19/2005 which now
does not show up here. By way of additional information I found the invoice
number for the additional extention of the domain name. It is invoice #***8.
I was advised that I would receive an email from the manager the next day.
As of this date I have heard nothing. Please respond the the priviously submitted
ticket the text of which is resubmitted here below.:
==========================================
Dear Sirs:
On April 2005 I purchased the standard Linux Hosting package for $107.46
which included free setup and hosting of my domain www.***.com for
one year. I was originally charged additional for services that was supposed
to be included in the package. As a result the addition charge was credited
to my account. However, the domain expiration date was never changed or
extended from the February 17, 2006 expiration date, nor was the
technical contact information updated from DNS Network Operations (WEB1000.com)
to blazernetwork (web4.bona.us). Only the name servers were changed.
In November I received an e-mail from the registrant, Melbourneit.com, that
my domain name was not extended the additional year under the package purchased
through blazernetwork and that it was still due to expire February 17, 2006.
At that time rather than run the risk of having the domain expire without
receiving another notice I purchaced through blazernetwork for $7.95 another
year's extention and transfer using my new credit card. At that time, I also
updated my contact information to include my new address and e-mail
information. This charge has already be deducted and posted to my bank
account through Bank of America on November 12, 2005 with the following
information:
CheckCard **20 blazer Network
***-***-**** GA ***********************
You can reach Bank of America Customer Service at 1-800-432-1000
Today I received another e-mail notifying me that my domain was still due to
expire on February 17, 2006 and that no extentions had been made by
blazernetwork no had any of the contact or technical contact information
been updated. Performing a "whois" query at whois.melbourneit.com reveals
that the registry has not been changed from the old registration information.
I would like to have this resolved far in advance to my domain registration
expirary date to reflect the extention purchased under the original package
and the addition extention purchased from blazernetwork in November of 2005.
The registration information should reflect that the domain is not due to
expire until February 17, 2008, the contact information should be updated to
show my new contact information, and the techical information should be
updated to show proper information for blazernetwork.
Your prompt resolution of this matter would be appreciated.
- [customer]
[Domain Name]
http://www.***.com
Thu Dec 2005 01:56PM by ***@yahoo.com
the problem still exists, why was this closed without proper resolution and no response?
Client IP: **.***.***.152
Thu Dec 2005 04:42PM by support@blazernetwork.com
This domain was never fully transfered to us and is still with melbourne it
we can reinitiate the transfer but the domain is currently set to locked.
Sun Jan 2006 05:16PM by ***@yahoo.com
To: blazernetwork.com, Melbourneit.com.au, and Registerfree.com
I have tried to sign into account maintenence using the link provided in the
following email and using the registry key at get the message "***.COM"
does not exist. I need this corrected and the account unlocked immediately
as i have been attempting to get this resolved for several weeks and have
had no reply.
Also blazernetwork.com has been paid twice to renew the domain and this
is still not resolved.
because apparently without my knowleged or approval the account is locked.
I authorize and demand unlocking of my domain so that the transfer can be
properly completed and renewal and updates can be accomplished as I have
already paid for these services.
Thank you.
>From: notices@melbourneit.com.au
>To: ***@hotmail.com
>Subject: Registry Key Request:***.com
>Date: Mon, 2 Jan 2006 08:45:27 +1100 (GMT+11:00)
>
>Dear [customer],
>
>You are receiving this email in response to a request
>to recover your registry key (domain password).
>
>Please keep this email in a safe place as you
>will require this key to make changes to your domain name.
>
>Thank you for contacting RegisterFree.
>
>____________________________________________________________
>* DETAILS FOR YOUR REFERENCE *
>____________________________________________________________
>
>Domain Name: ***.com
>RegistryKey: ********
>Expiry Date: Fri, Feb 17, 2006
>Notice Type: Registry Key Retrieval
>
>____________________________________________________________
>* NEXT STEPS - HOW TO MANAGE & RENEW *
>____________________________________________________________
>To renew your domain name immediately, please visit:
>http://www.registerfree.com/renewals/
>
>To manage or update your domain easily and securely:
>http://www.registerfree.com/maintenance/
>
>For answers to all your domain name questions:
>http://www.registerfree.com/contacts/
>
>_________________________________________________
>RegisterFree 'Great Value Domain Names'
>_________________________________________________
>RegisterFree.com
>(a wholly owned subsidiary of Melbourne IT Limited)
>
>ABN : 21 073 716 793
>Support : support.registerfree.com
>Website : www.registerfree.com
>_________________________________________________
>
>
Client IP: **.***.***.152
Tue Jan 2006 07:04PM by ***@yahoo.com
Melbourne IT has informed me that the domain *** is unlocked.
(See attached file with infor from them). Please reinitiate the
domain transfers and renewals which have already been paid for
and inform me when this is accomplished. If you run into any
additional problems please don't just close this ticket but inform
me of the details so that issues can be properly resolved. thank you
Client IP: **.***.***.152
