Bad service, Bad customer support - eleven2.com

leo1977

New member
I'm writing this post not to loose your time in reading but to help someone not to choose eleven2.com. They have BAD service. Read below...

I've been hosting with eleven2.com for over 2 years. They were nice and friendly at the beginning and I’ve never had problems.

Recently their service and customer support start to degrade and now the HUGE disappointment.

Server has been completely down for over 2 days, not 2 minutes not 2 hours, 2 days.

They never send an email or anything to let their customers know. When asking for an answer what is going on they told me to check their blog which they don't update very often.
Then I got upset ( I have reseller account and I received 10s of emails people complaining) and asked them when the issue will be resolved? I was told if I don't like their service to go somewhere else.

... and there is more...

After 2 days they restored the server with back ups from like 3, 4 weeks ago.
Most of you understand what that means. All the updates and everything were GONE. All customer's date created in that period of time was lost. Received many, many emails from angry clients wanting refunds.

They promised us to restore the data from like 2 days before the crash...

Now it's been over 2 weeks, I (and all of my clients) are still running old back ups, can not do anything on the sites because it might get lost again if they do what they promised to do (restore newer back ups)

Also not to mentioned, slow FTP and endless email issues.

I am very, very disappointed from their service and customer support
 
I am sorry to hear about your troubles. I can tell you that you are not the only person out there to go through such experience. Could you share us the URL that you host with them?
 
Sorry to hear about your bad experience with them. Companies do end up getting like this when they don't take as much responsibility as they should. I am glad you shared this so that it can give an opinion to someone who may possibly be wanting to host with them, but, would like feedback from others before they make this choice.
 
leo1977, I'm not trying to be rude here, but as Artashes asked....a URL that you have with them wold be nice.

It validates your claim and gives more credibility to your complaint.
 
I guess anyone would be upset having such issues. But I'd believe him more if I'd an opportunity to look at his URL.
 
rider said:
I don't understand... What do you mean with "his url"?
His URL so we can check if he is hosted with the company.
I saw him pass by the next day after posting, but he never replied. So as of now, there is little validity in his review.
 
He hasn't posted his url, but if this was not true, the admins from eleven2@com would have cleared out the situation.
 
Addmember said:
He hasn't posted his url, but if this was not true, the admins from eleven2@com would have cleared out the situation.
That's not always true. It depends on the host knowing about every claim a customer makes at every forum they make the claim.
 
For some reason I am not receiving notifications for this post and I just noticed all the replies. I moved all of my sites already. And Yes I was very upset, as well as all the users I have on my reseller account. It was a huge mess.
My advise... never host with eleven2.com...
 
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