What type of attitude?
Of course, I mean the RIGHT attitude sells. Even the perception of a poor attitude can sour prospects and clients, leading to increased customer churn and diminished sales. Every contact with a prospect or client is an opportunity, if not immediately, then certainly in 30, 60, 90 days or down the road. Every objection is an opportunity, whether it’s in sales or service and your attitude plays heavily on the outcome.
As Web Hosting Providers
In webhosting, sales and service efforts are largely conducted via telephone conversations, email messages or live chat. Do you present an attitude of “I care about you?” in your written or spoken words? Phrases like, “Thank you for this opportunity to help,” and “What can I do to remedy your problem?’ help seal your path to success.
From the Prospects and Customers Point of View
It’s become very clear that prospects and clients want results and not excuses. They don’t want to know what you can’t do, rather what you CAN do for them. They don’t care WHY your network is down. They just want their site online NOW. They expect you to be professional. What they don’t expect is for you to go that one percent extra to solve their issue or needs. Why? Because so few ever have!!
Customers that don’t complain are not necessarily satisfied customers.
How would you know if your customers are satisfied? Ask them, but rephrase your wording to, “Have we exceeded your expectations?” Most clients are brutally honest when asked. There’s a perceived (winning) attitude when you’re friendly, offer to help, follow through on your promises and deliver results to solutions you’ve both agreed upon.
Attitude Check
As evidenced on quite a few web hosting forums, your prospect or client starts talking about you AFTER their dealings with you, sometimes good – sometimes bad. What they say either leads to future opportunities, either with you or your competition. I’ve always heard the the biggest enemy in sales is complacency, but I contend that attitude is the make or break factor – up, down and across your organization.
Of course, I mean the RIGHT attitude sells. Even the perception of a poor attitude can sour prospects and clients, leading to increased customer churn and diminished sales. Every contact with a prospect or client is an opportunity, if not immediately, then certainly in 30, 60, 90 days or down the road. Every objection is an opportunity, whether it’s in sales or service and your attitude plays heavily on the outcome.
As Web Hosting Providers
In webhosting, sales and service efforts are largely conducted via telephone conversations, email messages or live chat. Do you present an attitude of “I care about you?” in your written or spoken words? Phrases like, “Thank you for this opportunity to help,” and “What can I do to remedy your problem?’ help seal your path to success.
From the Prospects and Customers Point of View
It’s become very clear that prospects and clients want results and not excuses. They don’t want to know what you can’t do, rather what you CAN do for them. They don’t care WHY your network is down. They just want their site online NOW. They expect you to be professional. What they don’t expect is for you to go that one percent extra to solve their issue or needs. Why? Because so few ever have!!
Customers that don’t complain are not necessarily satisfied customers.
How would you know if your customers are satisfied? Ask them, but rephrase your wording to, “Have we exceeded your expectations?” Most clients are brutally honest when asked. There’s a perceived (winning) attitude when you’re friendly, offer to help, follow through on your promises and deliver results to solutions you’ve both agreed upon.
Attitude Check
As evidenced on quite a few web hosting forums, your prospect or client starts talking about you AFTER their dealings with you, sometimes good – sometimes bad. What they say either leads to future opportunities, either with you or your competition. I’ve always heard the the biggest enemy in sales is complacency, but I contend that attitude is the make or break factor – up, down and across your organization.
