AllReseller extorted money without authorization, poor service, refunds refused

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pisceandelusion

New member
Hello,

I thought I should get on here and help set the record straight. I've already filed a Rip Off Report, but then I saw this thread and thought it was an appropriate place to comment.

I wanted to try AllReseller.com so in Dec. 2008 I signed up for what I believed to be a month-to-month / pay as you go plan. I paid the initial 8.95 for the first month, then decided I wanted to cancel before the end of the month. I contacted them, Nathan asked why I wanted to cancel and I told him I just wasn't interested in trying to switch everything over after trying their services as I found them to be a bit slow and customer support is flakey at best. Every time you contact them with detailed information about your problem, they seem to give you the shortest one line answer imaginable, and of course it does not address any of your concerns.

So I thought I had it cancelled and guess what - I get a bill in January. No problem I thought, I'll just "not pay it" and that non-payment will cancel the account I already tried to cancel. Simple enough, I thought, but then PayPal sent me an email saying the subscription payment to AllReseller in the amount of $16.95 (double the initial month) has been paid.

What??? Has been paid? I never authorized this and what is a subscription payment? I had no idea what the hell was going on. I contacted AllReseller again to complain that I had cancelled and now I am getting billed and charged for a second month anyway? I requested a cancellation once again, along with a refund, and of course I was completely ignored this time. I received a default letter saying my ticket was being reviewed on January 22nd and never heard anything more than that.

February comes around and guess what - same thing happened - I got billed and once again, AllReseller extorted another $16.95 out of my PayPal account. This time I contacted PayPal and they explained to me about the subscription payments which I never knew existed until this crap with AllReseller began. They told me how to cancel the subscription within PayPal, so I did, but low and behold, AllReseller must have re-initiated the subscription because I got billed a third time in March. I went back into PayPal and cancelled the subscription once again, and I will be in there one the last day of March to make sure it didn't get set up again.

Of course, I contacted AllReseller requesting a refund for the past 3 months where money was extorted from my PayPal account without my authorization, and guess what AllReseller had to say this time:

"i dont show any charges incoming , i do show you got refunded"

That is it - no name, no nothing else and there was definitely NO REFUND ever given to me.

I've contacted them about a dozen times now and only ever got about 2 responses back. I'd really be concerned if they were in fact my web host provider because the way they've handled this situation with me has led this incident to become the worst experience I've ever had with any company anywhere in the world, ever. Now I've been left with no choice but to post my story all over the web anywhere anyone is talking about AllReseller in an effort to help protect others from becoming victims themselves.

They are sneaky, they set up payments to be extorted from you without your authorization, and they make it very difficult to learn about them and how to cancel those subscriptions, and when you finally do figure out how to cancel it, they reinstate it and bill you again anyway, try to contact them for help, there is no telephone number and they give you vague responses when you email them which offer no help at all. And of course, I am still waiting for the $50 or so dollars they stole to be refunded to me. Thanks AllReseller.


:help:
 
Question.

Did you read their TOS when you signed up? It clearly states that service is recurring payment. That means you will be charged until cancellation.

It also gives you a method for account cancellation. Did you use the method indicated or did you rely on an email or chat with a tech for cancellation?

Also, a host doesn't have the ability to take money from your Paypal account without authorization. If you did indeed cancel the recurring payments properly there is no way they can re-initiate payments without your authorization.

You should be very careful when using words like extortion and stealing.

There are two sides to every story.
 
You make a lot of accusations with nothing to verify your experience. To make it worse, portions of your post seem unrealistic, particularly the issue of your host re-opening your PayPal subscribtion. :(
 
Like people said before me you should always read the TOS and see what it says about cancellation. As for paypal there is no way the company can re-subsribe you in anyway. Best of luck!
 
I don't think that merchants can "re-open" a Paypal subscription, if you've already gone into your Paypal account and cancelled it properly. There may have been a final "confirm" button that you didn't hit.

If you're already this far into the situation, I would write a letter clearly documenting all steps you actually took (stick to utter facts for this - no opinions, nothing subjective), state the desired outcome you wish, then contact Paypal and ask for their assistance with this issue. Say that you would assistance to cancel your Paypal subscription and, if possible, get your other charges refunded to you. It may be that if you did not take the proper steps to cancel the merchant's services, you may be stuck paying the initial months. But if you contact Paypal again and say that you have been in contact with the merchant and have heard some things that seem confusing to you, they may help mediate the situation. (Keep in mind, "mediate" simply means "clear up the lines of communication and resolve the issue". It does not mean "automatically decide in the customer's favor" or "automatically decide in the merchant's favor".)

I do think that this particular provider's communications could be a bit more clear. I would leave them, too - I prefer providers who don't just answer a question, but give a little background about the situation (that's speaking of server management companies, though, not web hosting resellers.) However, from what you've reported in this thread, I think that your own responses have been just as lackluster. Assumptions are rarely good things, when dealing with services, business, or money. This deals with all three - so assumptions are definitely not good. Yet you made a few of them. You assumed that not paying your bill was sufficient to cancel your account. You assumed that the provider had the ability to "re-start" a cancelled subscription.

Always, always, ALWAYS read any service contract before you sign it. Always know the service provider's steps to terminating that contract - do they want you to use an email, a helpdesk ticket, a certified letter, what? Or will simply cancelling your Paypal subscription do the trick? Never leave these things to chance and assume that the service provider will automatically stop billing you - always make sure. That way, if there are any steps that you still need to take, you can take them and make sure that things are truly and properly ended. Don't put up with outrageous BS, but don't fly off the handle and start throwing crockery yourself, either. Neither extreme will help you get the situation resolved.
 
...

Lesli said:
Always, always, ALWAYS read any service contract before you sign it. Always know the service provider's steps to terminating that contract - do they want you to use an email, a helpdesk ticket, a certified letter, what? Or will simply cancelling your Paypal subscription do the trick? Never leave these things to chance and assume that the service provider will automatically stop billing you - always make sure. That way, if there are any steps that you still need to take, you can take them and make sure that things are truly and properly ended. Don't put up with outrageous BS, but don't fly off the handle and start throwing crockery yourself, either. Neither extreme will help you get the situation resolved.
Click to expand...

I totally agree! Before complaining better learn all the points of the contract, and it is true not only for hosting. Some hosts have options of recurring payment method when you sign up (gotta pay attention to that too). In Internet it usually easier to read some stuff than asking a customer support which can simply be not skilled enough to help you out (you know new stuff etc.)
I don't think there is a way you can get you money back now. Cause probably everything was done according the policy of the company and contract you signed yourself when starting business with them.:sad:
 
To my knowledge hosts cannot re-open a canceled subscription. If there is anything funny going on you can always contact paypal with your general questions.

I typically recommend you doing this after you've exhausted all resources in regards to communicating with the host in question.
 
Well it is very bad to hear about this happening. There are many webhosts with same kind of problem. We spend a lot of time to send them a complaint ticket but, you will receive a one liner answer not related to the question..
It happens every day and somebody must do something..


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Blue said:
Question.

Did you read their TOS when you signed up? It clearly states that service is recurring payment. That means you will be charged until cancellation.

It also gives you a method for account cancellation. Did you use the method indicated or did you rely on an email or chat with a tech for cancellation?

Also, a host doesn't have the ability to take money from your Paypal account without authorization. If you did indeed cancel the recurring payments properly there is no way they can re-initiate payments without your authorization.

You should be very careful when using words like extortion and stealing.

There are two sides to every story.
Click to expand...

Agreed. Not to say the OP is in the wrong, but miscommunication is IMO the worlds greatest prooblem, and through further clarifying things like this can be avoided and/or resolved.

I wouldn't say "they're sneaky", if they were they wouldn't expect repeat business, and I'm sure they do.
 
Your best thing to do is file a chargeback with Paypal and provide PROOF ! Also did you read their ToS ? Maybe they had something in there that has you still tied to them.
 
Thanks for the suggestions...

I tried everything I could to prove my case against them and to PayPal and also my bank in an effort to get my money back.

I do not remember reading anywhere in their TOS anything about a recurring subscription payment.

It is possible that I may have missed a final button when I tried to cancel the subscription for the first time, after I struggled for probably more than a month to get the information on how to cancel out of PayPal.

AllReseller isn't going to do anything to help me, they've made that clear. Since I've made my postings, I've noticed that they've been going in and making a generic reply pretending to be someone who is happy with their services.

My bank did end up giving me my money back, then PayPal just made my account a negative balance and took the money from me again immediately after I received a payment.

Complete B.S.

Seriously people, I went through hell with this ordeal and I apologize if my post is somewhat incoherent or if I've left any details out that you're seeking, but there is no way in hell I am going to accept that this is somehow my fault. AllReseller carefully orchestrated this whole scenario long ago and I am sure I am not the only one who fell victim to their trap.
 
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