Allow resellers to oversell?

B

BlackStorm

New member
Should I allow my resellers to oversell?
Right now I have it set to allow them to oversell but one have oversold about 5x what his account allows and I dont want to end up having his accounts use up more space or bandwidth then he has available
 
I cant just turn it off for the current resellers that are using it as they already have accounts which they have oversold on but I could turn off overselling for any new reseller accounts
 
John Diver said:
I cant just turn it off for the current resellers that are using it as they already have accounts which they have oversold on but I could turn off overselling for any new reseller accounts
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Feel Free to do it so :D

Hahaha

~Francisco
 
I keep overselling turned off. Even though most don't use even half of the space they are sold, there is always the chance that they will sell to one or two that will use it all. I usually just send a tips newsletter when they sign up that shows resellers how to plan pricing within what package they have. Freckled
 
Thats a good idea freckled!
Might have to do something like that myself to help people with their pricing :)
Just as a rough guide anyway, I think pricing your plans is one of the hardest things to do
 
Yes it can be especially if they haven't done it before. On one server I have the plans high and the pricing low because I am selling to a specific market and I know what the needs are and basically what most can afford and on the other server that will be advertised publically more, the plans will be smaller with higher prices so that just any bad Joe won't sign up. Now if I could just stop reading this forum I might get that site done. :LOL: Freckled
 
I don't do overselling because of:

1. A customer can buy a $5.95 account and place hundreds of small hosting accounts on it. Over 100 domains and you should have a VPS or a Dedicated anyhow.

2. By not doing overselling it forces customers who "allocated" there space to upgrade to the next plan.

3. I also use resource limits so they can not allocate more accounts then they have disk space and bandwidth for.
 
By not doing overselling it forces customers who "allocated" there space to upgrade to the next plan.
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Would this not put some people off hosting with you simply because they know that will happen, but if they go with another host that allows them to oversell them can even work out if they can allow themselves to oversell a little but keep it at a sustainable rate?

I do have overselling enabled but I alert resellers if they have oversold too much and advise them that they should upgrade their plan
 
Probally and that is also why I do not get many new clients. But, that is alright. I am happy now with the amount of customers I do have and really don't want to baby site disk space and bandwidth usage if you know what I mean.
 
I think a more reliable/advanced reseller could use overselling without causing problems. It is the newer/first time users that could cause problems.

The drawback is it is hard to sell/plan accounts from a reseller aspect if you are limited by resourses allocated and not used. One of the problems I had when I first had a H-Sphere reseller account is how tight allocation works. If I set up an account with all small accounts that do not even user 25% of the allocated resources I still could not go beyond.

It might be a help to resellers to allow a certain percentage of overselling. But you would need to establish a better relationship with that customer to prevent problems and make sure they do move up to a larger account when needed.
 
Yea, I will probally need to look more info this. When I first started it a couple complained but was ok with it.
 
Suppose it really depends on the T&C's you laid down - but I think a well placed communication on abuse of the facility might well be in order.

Oversell disk space is a no-no, transfer, well I always do the math first to see if it's got enough regular slack in usage to cope before doing it.
 
Yeah I think its better to give resellers a bit of slack but keep an eye on them, that way you can tell them if they are overselling far too much and they will have to upgrade incase their clients use more than what they are allocated.

I think a smart reseller can work out a little overselling is ok and still keep the business running smoothly
 
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