3IX.COM - You Won't Beleive This... (Screens Included)

E

ecorg911

New member
After deciding recently to use 3ix.com's hosting service (as reccomended by a few friends) my account was setup within 5 minutes, all good so far. Until I decide to use thier "customer support", take this at shock value:

2wcmxr8.png


fzb2x0.png




Considering the size of the company, and I was talking to "Techinal Support", I am appaled, by the lack of knowledge and cheek I recieved.

Overall I am appaled by the customer support.

To be honest at first I thought the operator was confused, then I realised she's a thick as a plank.

The companies director(s) will be receiving this as present from me to them :)
 
That live chat session didn't seem to helpful. It's pretty unprofessional to tell a client "don't teach me," and then refer you to Google. Did you ever get the problem fixed?
 
HivelocityJJ said:
That live chat session didn't seem to helpful. It's pretty unprofessional to tell a client "don't teach me," and then refer you to Google. Did you ever get the problem fixed?
Click to expand...

Hi, No unfortunately not :(

I have tried ringing them numerous times on thier "United Kingdom" telephone number only to reach on voice box which the operator claims is full, useless....

Might give the U.S number a ring later on, and hope for the best
 
She or he should of had teached you lol you werent teaching them.
And if they didnt know and if you didnt they should of have looked on google themselfs and teached you.
 
Pretty unprofessional, but sadly representative of the skill level of many tech support staff these days - hosting and otherwise.
 
Time to move out! That was quite unprofessional. The ones I deal with "ignore" the problem with questions or ignore them completely as though I didn't mention it in the ticket. Who recommended you? You need to go bust their chops=)
 
Wow - that's a definite pack your bags and run while you can. A 24/7 support that provides NO support is not worth any money spent.

As for what I'd do if one of my techs did that - they'd be fired in a heartbeat. The ONLY time our techs are allowed to be rude (as in tell the customer they can no longer assist them, and send them to ticket) is if the person in chat is swearing at them. People get ONE warning not to swear at tech support - after that, they must enter a ticket for support as our reps should not have to put up with that (much like I'd tell the customer to leave my brick and mortar building).

Respect and patience are key to any business. The ONLY thing that separates hosting companies these days is the support levels. I'd boot that employee in a second! Management should also be reviewing logs and should already have fired the employee!
 
This is a very common question and basic setup. The default post that is used is 25, but most hosting companies will switch this port to 26 due to the fact most ISP's block this port just so they can save some money.

Who said there isn't a way around everything.
 
You must log in or register to reply here.

Supporters

Back
Top