Zendesk, once a go-to for web hosting support, is under fire after a social media uproar. The President and COO of the Daniel Vaughn fan club accused Zendesk of misleading them on contract renewal dates, trapping them in a year-long deal, and charging $2,000 monthly for a canceled service. Her influence has spotlighted the issue, forcing Zendesk to address these serious customer service failings.