Tech Mahindra has partnered with Google Cloud to integrate AI into Mahindra & Mahindra’s (M&M) operations, transforming processes from engineering to after-sales service. This collaboration isn’t just about adopting new technology; it’s about making a significant impact on M&M’s business.

Rucha Nanavati, CIO of Mahindra Group, emphasized that this partnership goes beyond trends. It’s about leading innovation in customer experience. By using AI-based feedback, M&M aims to improve vehicle safety and energy efficiency, delivering products that exceed expectations.

Tech Mahindra will lead M&M’s cloud transformation, digitizing the work environment and building a strong data platform on Google Cloud. This initiative is more than an upgrade; it’s a strategic move unlocking new growth opportunities.

Bikram Singh Bedi, VP at Google Cloud, noted that GCP’s advanced AI tools and secure infrastructure enable this transformation. Together, they’ll detect manufacturing anomalies, preventing breakdowns and enhancing customer service.

Moreover, this partnership highlights Tech Mahindra’s commitment to innovation. Atul Soneja, COO of Tech Mahindra, pointed out that integrated data platforms and cloud-based solutions are vital in today’s interconnected world. With a specialized delivery center in Mexico, Tech Mahindra is ready to help M&M and other enterprises fully leverage AI and cloud technologies.