Governments around the world are working hard to update their digital systems by investing in cloud technology. But, as Forrester’s new research shows, this transition isn’t easy. Countries like the US, UK, and South Korea are pushing “cloud-first” plans, but government organizations are trying to find a balance between embracing new technology and keeping control.
Forrester’s 2024 Cloud Survey, detailed in “The State of Cloud in Government” report, shows that 80% of government tech leaders use a mix of cloud types called hybrid cloud models. Still, more than one-third rely mostly on private internal clouds. They are not against change; they just want to hold onto some control. Security is a big plus for public cloud services but also a major concern.
Cloud technology is attractive because it is flexible and offers a way to modernize. Leaders highlight the importance of updating applications and being prepared for emergencies as key reasons for using cloud solutions. It helps to have quick access to resources during policy changes or crises.
Big cloud providers promise the ability to scale up and help with following regulations, but their strategies raise concerns. They offer big discounts, package services together, and push long-term contracts. While these seem convenient, they can make agencies reliant on these providers.
Local cloud service providers do get some business. This is often due to local rules, national control, or special requirements. Their situation remains weak. The unexpected collapse of UKCloud in 2022 continues to impact public agencies. To lower risks, countries like France and Japan are developing their own cloud services to reduce dependency on foreign companies.
For governments, using cloud technology means more than just updating systems. It’s essential to build trust. Modernizing involves costs, including financial ones, and also the degree of control governments are prepared to relinquish. They trade some control for advantages like faster services, increased capacity, and digital transformation.
