Cloudways, a division of DigitalOcean, has unveiled Cloudways Copilot, an advanced suite of AI-powered tools aimed at transforming managed hosting for small and medium-sized businesses (SMBs). With its debut feature—AI-powered issue diagnostics—now available in public preview, the platform sets a new benchmark for simplifying web hosting challenges.

Notably, the platform addresses a pressing need for SMBs: ensuring website reliability and performance in a highly competitive digital era. Research highlights that websites loading in under a second can achieve up to three times higher conversion rates compared to slower sites.

To tackle this, Cloudways Copilot uses AI to identify, diagnose, and resolve website issues swiftly, reducing average resolution times from over 45 minutes to less than 10 minutes.

Furthermore, the platform effectively addresses common disruptions such as bot crawling, denial-of-service (DoS) attacks, and inefficient data queries. According to Suhaib Zaheer, Senior Vice President of Managed Hosting at DigitalOcean, “By integrating AI tools that streamline repetitive tasks, we enable SMBs to focus on growth while ensuring peak website performance.”

For many customers, the benefits are already evident. For instance, Blake Whittle, owner of ClikIT, praised the platform’s impact. “Cloudways’ AI-powered diagnostics is a game-changer,” he remarked, emphasizing how it has drastically reduced the time spent maintaining servers.

This innovation forms part of DigitalOcean’s broader strategy to democratize AI for SMBs. “We aim to empower businesses with generative AI tools that enhance efficiency and reliability,” said Bratin Saha, Chief Product and Technology Officer at DigitalOcean. While the current release focuses on diagnostics, future updates will incorporate automated workflows and intelligent tools for routine hosting tasks.

As Cloudways plans a full release by July 2025, the platform underscores its commitment to simplifying server management. By integrating AI seamlessly, it promises to elevate the hosting experience for SMBs globally, making it easier than ever to maintain high-performing websites.