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Microsoft Edge’s AI push fails to shift market share in 2024

Microsoft celebrated Edge’s 2024 milestones with impressive statistics, yet its market share barely budged. The tech giant boasted over 10 billion AI-powered chats with Copilot, 38 trillion characters auto-translated, and seven trillion megabytes of PC memory saved via sleeping tabs. While these numbers highlight Edge’s capabilities, they mask a stagnation in user adoption.

According to Statcounter, Edge’s desktop market share rose modestly from 11.9% in December 2023 to 12.87% by November 2024. By comparison, Google Chrome, still the dominant browser, inched up from 65.23% to 66.33% in the same period. Despite Microsoft’s efforts, the browser world remains largely unchanged, with Chrome retaining its commanding lead.

Microsoft’s pivot to Chromium for Edge in 2020 aimed to reinvigorate its browser, replacing its proprietary EdgeHTML engine. Yet, Edge continues to face the same challenge: convincing users to switch. Chrome’s lightweight origins and widespread compatibility cemented its dominance years ago, leaving competitors struggling to differentiate.

Microsoft has invested heavily in AI to position Edge as a modern alternative. Features like Copilot aim to revolutionize how users interact with their browsers, while Edge touts robust security measures, protecting 7.3 billion passwords monthly. Despite these innovations, Edge often serves merely as a launchpad for downloading Chrome, perpetuating the enduring user habit.

Market forces compound Edge’s struggle. With many browsers relying on Chromium, the backbone of Chrome and Edge alike, differentiation is increasingly difficult. Meanwhile, regulatory pressures on Google could shake up the browser ecosystem, but Edge’s path to significant growth remains unclear.

In 2025, Microsoft faces the challenge of leveraging its AI-driven tools to capture user loyalty. While the numbers showcase Edge’s functionality, breaking old habits and earning greater market share will demand more than statistics—it will require compelling reasons for users to make the switch.

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