BlackStorm
New member
What level of support do you provide to your customers?
Do you only provide support for anything server related, eg. a problem with a script on the server, if they arent able to use something already installed on the server, like webmail for example.
Or do you try your best to provide support for anything server related as well as any other problems encountered, like having trouble installing a forum and getting it setup.
I think most hosts, at first anyway, would offer as much support to their customers as they can. As they grow it becomes harder to do this and they might refer them directly to the site for the script for support.
Do you only provide support for anything server related, eg. a problem with a script on the server, if they arent able to use something already installed on the server, like webmail for example.
Or do you try your best to provide support for anything server related as well as any other problems encountered, like having trouble installing a forum and getting it setup.
I think most hosts, at first anyway, would offer as much support to their customers as they can. As they grow it becomes harder to do this and they might refer them directly to the site for the script for support.