Winlogical?! Where are they?

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smiling4ever

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Hello everybody

I'm with winlogical for 2 months. They were bretty,cool and good supporters.
I requested a support from 10 days ago but they didn't reply. Do anyone know what problem are they in? :crap:

Thanks
 
Do they have a phone number? Have you tried calling them? Have you tried a followup E-mail?
 
Their WHOIS info pulls up an Australian address and information, but zeros in the phone number.
 
Their contact page says:
Our support department is open 24/7/365 and all ticket issue's will be resolved in a max time of 5 hours. Most times ticket response time is 5 - 30 min
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.

Have you tried to resend your email? Perhaps to different addresses? http://www.winlogical.com/about_contacts.htm

If all else fails, send an email to the address listed in their whois iain@rouse.id.au .

And if you still don't get a reply, then it's time to think about finding a new host. :(

Vito
 
Hello smiling4ever,
I'm very sorry to hear about this misforutune.. Unfortunately there have been several bad reviews in regards to Win Logical on this forum.

Reviewing their whois information - the address they have listed seems to be about 30 minutes drive from where I am currently located... Interesting.

I think the best thing you can do at present is to continue attempting to establish contact via email. You may also want to consider writing and sending a letter to the address listed.

vito said:
And if you still don't get a reply, then it's time to think about finding a new host. :(
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I'd definately have to agree with vito there, after all that I think it'd be time for a new host. :sad:
 
Their sales E-mail address replied to my E-mail pretty quick confirming that they don't offer cPanel.
 
Another good read is http://www.webhostingtips.info
Keep in mind that your host has bills to pay too, and by cheap, how cheap are you willing to go? Keep in mind if you go too cheap you might run into another host that has similar problems as you are having now.
 
"cheap" is fine, just don't expect a 4 star meal for the price of a happy meal.

In other words, if your budget is small, at least be realistic when it comes to what you demand for that price.
 
ANMMark said:
"cheap" is fine, just don't expect a 4 star meal for the price of a happy meal.
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Classic ! Got to file that one away :D

smiling5ever - are you running a business based on the services offered by your host ? commercial website ? reseller hosting etc ?
Then what is your business worth to you ?
Cheap is fine, as long as what you expect is cheap. Fast/Reliable/Stable etc on the oter hand don't necessarily come "cheap" ...

Do you buy the cheapest food when you shop - or the quality produce ?
Did you buy the cheapest car or pay more for something reliable ?
Did you get the cheapest mobile phone, or the one with the flashy-features you wanted ?

Why is your hosting any different ?
 
Do you buy the cheapest food when you shop - or the quality produce ?
Did you buy the cheapest car or pay more for something reliable ?
Did you get the cheapest mobile phone, or the one with the flashy-features you wanted ?
Click to expand...

I don't necessarily think "cheap" is a preference, but more so it comes down to what you can afford.

The only time "cheap" is wanted, is when the precieved value of what you're buying, is low in your mind.
 
Hello All,

I admit, I am a newbie to the hosting scene. However, I have been a customer of WinLogical since November of last year and have had nothing but great customer service from them. I was skeptical about getting my hosting from them at first, but the customer support staff answered my questions regarding a negative post on another forum almost immediately. Since becoming a WinLogical customer, I have bothered them with MANY questions on a weekly basis (I told you I was new at this). They've always been prompt with their replies and generous with their patience. I have found that since they launched a new online help desk, the responses have gotten even faster.

As far as the Australian registration on Who Is... Well, we do live in a global environment. All that really matters to me (outside how helpful they have been) is that the services of WinLogical are housed at The Planet. You can 'tracert http://www.winlogical.com' from your system prompt to prove it. That tells me they are giving me a great value by charging so little for The Planet's services.

By far, I am extremely thankful I chose WinLogical as my provider. Lots of Bang for the Buck!
 
Well, its good to hear some good responses from their client base. I've heard quite alot of complaints...would you mind telling us what site you host with them?
By the way : Welcome to HostingDiscussion! Go make an introduction for yourself in the New Members Introdcutions section!

Regards,
~Equinox
 
Hi, please get in touch with me - you may either call +61 2 62625791 or contact info@nationalconnect.com.au. I know the manager of WinLogical.com pretty well.

I will provide you all the information you require and any assistance - Please realise that sometimes email may get lost in cyber space or your server may have refused his response.

You may either email me and I will give you a personal phone call.

Thanks
 
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