what the heck?

H

hostroyal.us

Account Disabled
ok so about 5 mins ago i got a new client
what made me notice him was in his support ticket there was replies merged from this other client ... i did not merge the replies ... so it really had me wandering how that happened ... and i began to clean his support ticket and delete the replies that was not supposed to be there

so then i researched his i.p and i got back in return

RBL Status:Listed in SORBS
Thread:Vulnerable


strangely all the replies was from the other client mentioned in the topic below
do you think its possible the client from the topic below is hiding his identity and preparing for revenge or something because i don't understand how those tickets could have even merged ... because i deleted the clients entire account in the topic below
and all his tickets was gone forever until now what could i be dealing with here :help: :confused: aliens from outer space?


http://www.hostingdiscussion.com/web-hosting-discussion/37661-out-all-peoples-why-me.html
 
Last edited:
thank goodness for my technical friend he is fixing/checking everything now
hooray for nerds! :popcorn:

but seriously has this happened too anyone else here tickets merging by themselves? its the strangest thing
 
What software and software version are you using for your support desk?

Lets go ahead and assume it is WHMCS. Clients can't 'merge' a ticket so if it was indeed an actual merge, it would have been from the admin area.

However, it might be possible you're confusing the merge with either a sub-contact replying to a ticket in the primary account and/or your client was CC'd or is somehow replying to the ticket via email meaning they are now involved in the previous ticket you're referring to.

If you're unsure, it really is time to do some digging to ensure no one have access to your admin area that shouldn't.
 
Alex - Arvixe said:
What software and software version are you using for your support desk?

Lets go ahead and assume it is WHMCS. Clients can't 'merge' a ticket so if it was indeed an actual merge, it would have been from the admin area.

However, it might be possible you're confusing the merge with either a sub-contact replying to a ticket in the primary account and/or your client was CC'd or is somehow replying to the ticket via email meaning they are now involved in the previous ticket you're referring to.

If you're unsure, it really is time to do some digging to ensure no one have access to your admin area that shouldn't.
Click to expand...

basically i logged in ... clicked the tickets awaiting reply to the top ... i replied then boom lots of merged tickets had popped all up in the ticket not sure what caused it initially ... very strange thing indeed coming from whmcs "deleted tickets had merged themselves" and forward as it being the previous client it is indeed not him after lots of researching
 
hostroyal.us said:
basically i logged in ... clicked the tickets awaiting reply to the top ... i replied then boom lots of merged tickets had popped all up in the ticket not sure what caused it initially ... very strange thing indeed coming from whmcs "deleted tickets had merged themselves" and forward as it being the previous client it is indeed not him after lots of researching
Click to expand...

Create a ticket with WHMCS as they should be able to assist you.
 
Its possible that you selected a few tickets for removing purpose but by mistake you clicked on "Merged" instead of "Delete" button?

Check whmcs logs (List of all activity related to tickets)
 
it's still happening at this point with every client whom submits a ticket and even when i open a ticket for a client ... all clients are seeing other peoples tickets this is wack and whmcs its been like 10 hours no reply so far ... one client actually saw another client's password today the client wanted to know there password i had pasted it in a ticket and then boom that ticket merged with someone else's ticket
 
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