What hosting company has provided you with the best support?

T

talkwebhosts.co

New member
In providing you top notch support was that what made them stand out from competitors? Did they have a toll free (800) number for support or was it their prompt replies to trouble tickets?
 
I've found that toll-free numbers just aren't used as much as you'd think they would be BUT they are a key factor in whether or not somebody decides to host with a company.

As far as the answer to this question - I wouldn't know too much about hosting companies with high quality support. Except that ThePlanet has been a fantastic datacenter to us. :-)

Roj
 
Do you think there will be hosting companies popping up that can actually succeed offering discount hosting packages with no support or dedicated server packages with no support?
 
I think 800 866 877 numbers are a very high key factor, makes them look more professional... even if the number doesn't work :)

I have had no top notch any support for web hosting... except myself...
 
I would say the smaller web hosting companys have supported me the best. That was when I was not a web host (I needed better support) :).

Ryan
 
I've only been with 3 hosts, but hostivo is right, smaller hosts have the best and most personal support. Right now I'm with SonataWeb and love it. His support has been nothing short of great. I am yet to submit a support ticket but all questions via aim and irc have been answered within 15 minutes.
 
In general, all customers appreciate one-on-one personal attention. I suppose that, that paired with quick resolution of their problems is an awesome combination.

Roj
 
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