What companies provide support for reseller's clients?

B

BlackStorm

New member
Hey,
I have seen a number of companies provide support for their reseller's clients so the reseller's clients can contact their support directly and its unbranded.

Anyone know which companies do that?

I am starting to offer reseller accounts and would like to do a little research on doing this to see what the other companies are doing

Thanks
John
 
Hi John,

We offer this for a fee.

So $x/account/month and we will support their clients. This is mostly for osCommerce, as not many people have the skills to support this application thoroughly. However, some resellers choose to have us support all their customers, regardless of whether they require osC assistance or not.

I wouldnt offer it for free, but its def a nice value add. For a small monthly fee, the reseller really doesnt need to do anything except sell the product and bill their clients.
 
Hey spaz, welcome to the site :)
I have heard a lot of good things about united hosting and the owner seems like a very nice person.

Have you used them yourself?
Do they also provide support for reseller's clients or do they just provide the support direct to their own resellers?
 
For a nominal fee anything is possible..

It would be a great marketing tool though...

You sell
We support
Everybody makes money...lol
 
If a host supports their resellers' clients, then the reseller is doing what - marketing and partial branding?

Service level is as much a part of branding a hosting company as is the site design, plans offered, market niche targeted, and so forth.

I can see hosts providing support services to their resellers' clients as an emergency - for example, when their reseller has to be out of town for a few days, or just wants a vacation - but as a normal course of action? Not altogether appealing, at least not to me.
 
Yes that is what I offer my resellers, if the choose to go on vacation they pay me $10 to $30 daily depending on the size of there account and I offer support to their clients through whatever ticketing system they use or if they use email I just access their webmail. I don't mind because if their customers are happy then they are happy. Now in the case of an emergency such as death in family etc then services are free for 7 days. In my opinion it is all one client on my server and they get treated like they are the only customer on that server. Do I tell them who I am, no I just tell them my name is Joan and I am filling in for so and so while they are gone.
 
You could hire technicians and pay them per ticket. Your revenue in the beginning might shrink, but it allows you to grow your business.

Chris
 
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