Here is part of this provider's response to their client's support ticket.
Their client (also my client at Infusing Markets) called me in a panic last night wondering how their site was now displaying August info. I've been updating their site for them for years, but do not host their site. I told her to enter a support ticket with her provider to ask how this happened.
Fortunately, I had a backup of her site and was able to restore it in a matter of minutes.
What are your thoughts on her provider not telling her that they experienced a problem with their server and did a full restore from 7 months ago?
There was an issue on the server and we had to start the restore process with a full backup from August. We do have incremental backups that we are still restoring. I do not want to push an incremental backup to your site as it looks like you have already corrected it. If that is not the case please let me know and I will restore the additional data we have.
Their client (also my client at Infusing Markets) called me in a panic last night wondering how their site was now displaying August info. I've been updating their site for them for years, but do not host their site. I told her to enter a support ticket with her provider to ask how this happened.
Fortunately, I had a backup of her site and was able to restore it in a matter of minutes.
What are your thoughts on her provider not telling her that they experienced a problem with their server and did a full restore from 7 months ago?