My GlobalHosters.net Problem... I'm desperate.. any ideas?

[chris911]

I'll let this cut and paste of the trouble ticket speak for itself.
If anyone has any suggestions of how to get this resolved please let me know. I'm thinking perhaps they'll at least respond in a public forum since they've abandonded the ticket system and phones and PM's touted as their preferred method of response.

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Home > Ticket List > Ticket Status: YRU-38923
14 Jul 2005
Ticket

Last Update: 14 Jul 2005 02:28 PM
Last Replier: Chris
Status: Open
Department: Customer Service
Created On: 11 Jul 2005 11:02 AM

TeamSpeak Hosting Refund

Chris
Posted on 11 Jul 2005 11:02 AM

Stephen & Lee,

I've attempted to contact you for a considerable time this morning via telephone. I'm not sure if you're aware of it, but your line seems to be down.

I'm following up with you in regards to the refund promised to my members for TeamSpeak hosting that was cancelled.

It has been over 2 months since we cancelled your services and you (Lee) confirmed that a refund equating the total billing for the 8 months remaining would be sent. (I still argue that this should have been 9 months due to the constant issues from day 1 of our account transfer to Globalhosting - but I'm cutting my losses and no longer wish to argue.)

What is the status of this refund?
We had requested that it be made via PayPal or credited to the card (the IMMEDIATE manner in which you received payment from us) but were told that you could only refund us via check and we could expect to see this check in 4-6 weeks.

I look forward to your response. I would prefer that it come directly to my email or with a personal call than this ticket system, but will take what I can get at this point.

Regards,

Chris
emailaddresshere
phonenumberhere

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Lee White
Posted on 11 Jul 2005 12:18 PM

Please be patient while I look into your request.

Lee White
Director of Human Resources and Customer Relations
GlobalHosters.NET- Hosting the World
Toll Free Phone: 888-669-1746

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Chris
Posted on 11 Jul 2005 01:28 PM

Thank you, Lee.

I look forward to your prompt response to a rather simple issue.

Regards,

Chris
emailaddresshere
phonenumberhere

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Chris
Posted on 12 Jul 2005 07:27 PM

I'm trying to be patient, Lee.

But we're approaching 34 hours since I've contacted you. May I inquire as to a status without seeming "impatient"?

30+ hours should be MORE than enough time to track this refund promised.

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Chris
Posted on 13 Jul 2005 11:22 AM


48 hours.

Several of our members balked at the GlobalHosters change over after finding many issues on different hosting forums.
I continued to stand by the integrity of your organization (although try as I might, I was unable to stand by it's servers stability) even when we cancelled our service with you. I did not allow any public posting on our sites or elsewhere by our members in regards to our hosting challenges faced with GlobalHosters.

I'm hoping that you are not going to prove that this was a poor choice on my part.

Integrity is everything for small businesses.

What is the update 48 hours after I've asked for a status about a refund that has not only been delayed but is now late beyond the date of delay?

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Chris
Posted on 14 Jul 2005 10:53 AM

72 hours, Lee.

Is this patient enough?
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Chris
Posted on 14 Jul 2005 02:28 PM

75 hours.
Spoke to Lee who says that he is no longer taking care of this ticket due to "computer problems" (moving, perhaps?)

Left a message hours ago with Stephen and have, of course, not had a response.

Not a SINGLE courtesy call has been made to let us know we aren't being avoided.
Not a SINGLE email has been sent to let us know we're not in the process of being ripped off.

Is this your way of letting us know that you've decided to take the route of theivery? Not refunding us or responding to numerous attempts to call, PM (via AIM), submit tickets, etc. is simple theft.

I suspect you pay for the time used on your 888 number while people are on hold. While I hate to sit on hold, I'll gladly do so via speaker phone from dusk until dawn in an attempt to contact someone this evening. Surely it rings somewhere considering I reached Lee today (who now does not answer) on his mobile.

In the meantime, I've been doing my own homework and have found issues similar to this on several boards. It would seem I should have listened to my members when they warned me of GH's integrity and support issues.

I hope you'll prove me wrong and repay us immediately via electronic payment. (we both know you've not cut a check.) It's LONG overdue.

Still doubtfully awaiting contact phonenumberhere...

 

[webfreak08]

Have you contacted the e-mail / address / phone number listed on their WHOIS?
http://whois.sc/GlobalHosters.net

 

[dubs]

That may be a case of fraud there. We should ask if anyone on this site has had any experiences with them, and if they too had problems, it may be time to take legal action. Best of luck, Chris.

 

[chris911]

Have you contacted the e-mail / address / phone number listed on their WHOIS?
http://whois.sc/GlobalHosters.net

Yes. I've left messages as well as sat in a hold loop for considerable time.

The whois was the first thing I did after finding the typical support was a dead end. I was hoping to find an alternat number than the one on their site.

I found some archived info with an old 800 number but it no longer belongs to them.

 

[chris911]

That may be a case of fraud there. We should ask if anyone on this site has had any experiences with them, and if they too had problems, it may be time to take legal action. Best of luck, Chris.

Thanks. I fear you may be right.

I don't know what else to do other than post on every hosting forum I can find since I've seen them come to their own defense in other postings.

I fear legal action is next. I'm hoping they pop up in on of these forums and PayPal us our refund so this can all go away.

 

[othellotech]

Chris, looks like you've tried all the traditional contact methods and been given the brush-off. As you initially paid by c/card, it looks like talking to your card issuer would be the next step, and report the purchases as disputed - you've not been given what you paid for

 

[sweetz]

i agree with othellotech...talk to your credit card issuer and let them know wuts going on. see wut they can do for u as to the payments made. good luck tho

 

[chris911]

I did receive my refund finally. But only after I did all the legwork myself and had to endure excuse after excuse.

Most of the story can be found here:
Link here

 

[Artashes]

Congratulations, Chris! I am really glad that the fairness has prevailed and you got your money back!

Wish you only the best in your future web hosting shopping endeavors.

 

[AndrewWetzel]

I am glad that you have gotten your money back. I do ask that all people looking for hosting do there research!!!! Read forum posting about your company!!! And please Google the company's name... thanks

 

[commit1anthony]

Chris, looks like you've tried all the traditional contact methods and been given the brush-off. As you initially paid by c/card, it looks like talking to your card issuer would be the next step, and report the purchases as disputed - you've not been given what you paid for

100% true. Do NOT let them rob you. Be sure they burn, let everyone know what they've done to your money. That is just not right. Good luck, if we can help with anything let us know. I really hate seeing scams like that, people like that serve no purpose and are just taking up space in the hosting industry.

G' luck!