Lagged emails?

[shockym]

I am sure there is a lag sometimes and this might happen with others, but we use CE. I have noticed a random issues in the past week, well two really.

The first, most times when new orders come in, I get:
- order email
- billing email (saying its due)
- billing email paid/rejected (depending on the payment method.

For some reason my order of emails is flip flopped, today I got something saying a client (new client) was due, then I got the order, then I got the paid conf.

WTH? :uhh:

 

[handsonhosting]

Nice! I know that in WHMCS we get the order confirmation and the customer gets a welcome email all before they even pay for the invoice. The welcome is a GENERIC welcome, not their actual account information. I wish they'd change that, but we'll see (there's a few discussions on it currently).

As for why your email is flipflopped - are the TIMES actually flipped to, or just the receiving order? If it's times too, then there's something wrong within the program. May want to drop a note to CE on that.

 

[jlynch]

I haven't worked with either of these programs before. Are they clients that you use for billing purposes? I'm looking to find one that I like that is a bit automated and it sounds as if both of the ones that you use are.

 

[handsonhosting]

Both are very popular.

clientexec.com - the one shokym uses
whmcs.com - the one handsonhosting uses

Both programs are designed with hosting companies in mind and offer recurring billing, one time billing, ticket systems and automated setups on servers for new hosting accounts.

Worth a look at both to fit your needs (and some others out there too)