Communication is the key word here. Companies spend a lot of money on branding and on reputation management. One bad review on WHT, Hosting Discussion, Yelp, Angi or other review site can adversely affect your business and undo countless hours devoted to branding your business, and its good name.
For web hosting providers, one thing you cannot do is become complacent and assume your clients are all happy because they’re not entering service tickets.
Your thoughts?
For web hosting providers, one thing you cannot do is become complacent and assume your clients are all happy because they’re not entering service tickets.
Your thoughts?